J. Jacks
gladstone,#2Author of original report
Mon, February 25, 2013
After 3 months of back and forth calls and visiting the T-Mobile store, we finally found somone that knew about this promotion and was able to resolve the problem. A very nice manager of a local T-Mobile store helped us and went above and beyond to make this work.
They are now giving us our 2yr free 200mb of service, starting from the date this was resolved. Hopefully we won't have anymore problems with this service. This manager stated that one of the supervisors had sad "just tell them their is nothing we can do" but this manager made it happen anyway.
They legally CANNOT offer a service and then not honor that service. Just glad I didn't have to go the legal route on this. I just wanted what was promised to me. If anything changes again, I will update.