- Report: #589067
Complaint Review: T-mobile - Albuquerque, New Mexico Internet
Reported By:
some girl somewhere -
Rochester, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T-mobile
P.O. Box 37380 Albuquerque, New Mexico, 87176-7380 Internet, United States of America
Phone:
1-877-453-1304
Web:
www.t-mobile.com
Categories:
Business Rating:
(0)
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T-mobile TMobile Rep gave inaccurate UNTRUE misleading info regarding handset insurance coverage said NO DEDUCTABLE but there was a $130 deductable! Supervisors failed to rectify, Internet
TMobile representative sold me handset insurance under the pretense that cell phone would be replaced for FREE no matter what damage it incurred. When I had to use the insurance, I discovered a $130 deductable. I NEVER would have bought the insurance if there was such a large deductable! This should have been explained to be at the time of sale! I called TMobile and spoke with three supervisors who refused to take responsibility for their representatives actions, refused to pull the recorded phone call, or make ANY adjustment on my bill. Finally one supervisor gave me a $50 credit which doesn't come close to $130 plus an entire year's worth of monthly insurance fees for a product I thought I was paying for but was not receiving. I'm sure the associate received a commission for the sale and said whatever neccessary to get me to buy. This is unacceptable and TMobile is honor bound to stand by their employee's words.
1 Updates & Rebuttals
ANonnyMouse
United States of AmericaNot that big of a deal
#2UPDATE Employee
Sat, April 03, 2010
Sorry you weren't explained how insurance works. You might want to call your car insurance company ASAP and find out if you have a deductible with them, because you're probably going to have to pay one if you ever make a claim.
The rep who sold you the phone and plan, if they did it over the phone, MIGHT have gotten a commission of MAYBE a dollar or two at most. Insurance isn't something we sell because we want to deceive you into padding our paychecks, we offer and sell it to help YOU in the event of something happening to your phone that causes it to malfunction.
Over the course of the last year, you've paid approximately $75 in premiums. (5.99 a month for 12 months) That's if you have the "bundle" insurance with the lifetime warranty. So, all in all, with the cost of the deductible, you will have paid $205 for your new phone. I'm going to venture to guess you have a smart phone (those are the only ones with that deductible) that retails for anything between $299 and $499. Hmm. Okay. Let's think about this...
Even if you DO pay the deductible, you're STILL coming out ahead money wise. It sounds like your sales rep did you a favor by selling you the insurance. I mean..unless you'd rather pay full price (remember, probably close to THREE HUNDRED DOLLARS) or extend a contract to get the new phone. That's your call I guess...
Either way, I advise you take the insurance off (because you apparently have enough money to throw away in replacing your cell phone) and cut your losses. With the $50 bill credit, you've only really been "duped" out of about $25. If it's that big of a deal to you, go to your nearest T-Mobile store and let them know you want a $25 credit to your bill because you would rather pay full price to replace your expensive phone instead of the lower deductible.
Oh! And just incase you ever decide to add insurance to a cell phone again- you can read the terms and conditions of your cell phone insurance plan in the little welcome packet Asurion (the insurance company) sends out when you enroll. Or not. Your choice. :)
