- Report: #490879
Complaint Review: T-mobile - LaGrange Georgia
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Author Not Confirmed
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T-mobile
210 wiley road LaGrange, 30240 Georgia, United States of America
Phone:
7068802000
Web:
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T-mobile Called T-Mobile when a new phone stopped working. Told to send to 210 Wiley Road. Sent it insured, UPS, authorized return, signed by Patricia Wright. Never heard from them again. LaGrange, Georgia
When my new Nokia 3555b cell phone quit working, i was told by a T-moble rep to send it to T-MOBILE Repair, Refurbishment & Distribution Center, 210 Wiley Road, LaGrange, GA 30240, Don
Borin Dir. Of Proj. Mgm. & Business Operations, Rich Guerrero
Distribution Manager, David Perkins Repair Manager, 706/880-2000
Fax: 706/880-2050, E-mail: [email protected], Web: www.tmobile.com
I sent it back using the exact procedure they defined, which included a reference number, insured carrier and signature required delivery. It was received and signed for by a Patricia Wright on 8/26/2009 at 9:30 am.
I never heard from T-mobile again. No acknowledgement of receipt. No phone. No communication whatsoever.
From what I now have learned, if I had heard from T-Mobile they would not have replaced it with a new device and instead, sent a used, repaired or refurbished phone for the new one I sent to them. We will never know. Doesn't say much good for T-Mobile. T-mobile, like any company, doesn't need self imposed lapses in quality but that's why companies lose market share and some go out of business. They can't do well in any economy much less in this economy, using a substandard level of performance as their business model.
1 Updates & Rebuttals
Dana
Boonville,Indiana,
USA
This happens frequently with T-mobile.
#2
Tue, September 08, 2009
We have a corporate account with T-mobile at our The UPS Store. We see atleast 6 to 8 T-mobile phone returns a day. For each customer dropping off a phone, we give them a computer copy of their UPS tracking #. All too often, a customer dropped off a T-mobile phone, only to call us back weeks later stating that T-mobile doesn't know anything about the return of the phone. Without exception, T-mobile has ALWAYS received the phone. Probably due to the hundreds and hundreds of phones returned each day, T-mobile frequently fails to log in the receipt of some phones.
It appears that you do have your UPS tracking #, as you can see who signed for the package. Call T-mobile and give them the tracking #. They will verify receipt and give you your credit.
