Some
Las Vegas,#2UPDATE EX-employee responds
Sun, August 01, 2004
I understand how hard it can be being a single parent. There are two things at question here... Did you call T-Mobile letting them know the phone was lost (if so it should be in the memos) and they should refund you. Also Customer Relations is who you should contact if worst comes to worst. Unfourtunatly they don't help quickly. The money you paid can be found. Ask them to check if you have another account an older account even if you don't think you do sometimes switches in the system cause it to open a new account and close the old but payments sometimes go to the old account by accident. Check with them. Also ask them to do "Payment Research form" on all the payments.. this will track what happened and normally takes only 2-3 days at most.... hope I helped.