Complaint Review: T-Mobile - Nationwide

My boyfriend and I had an account with T-Mobile. It was in my name, he was an authorized user and we leasing 2 phones.  When we broke up, we decided that since he makes more money than I do that we were going to transfer the account to his name. We asked T-mobile if we could do a transfer of responsibility. We were told yes, and all we had to do was have both of us on the phone and if I gave permission, I would no longer be billed. So this is what we did.

We told them that we wanted to terminate service for one of the phones. They did not terminate one of the phones and only suspended service so they could continue to bill me. They did not transfer his name to my acoount, they shut my account down. opened one in his name and billed me for the devices. I was then sent a bill for $307.

When I called to ask why I was being sent a bill, I was told that it was my boyfriend's fault becuase "he didn't specify that he wanted to take over the devices, only the lines". This is not true. We told them we wanted him to take over THE ENTIRE account!That is like selling a car and then billing someone because they didn't specify that they wanted the tires!

Since I was told that I "owned" the phones, I said that I wanted to terminate sevice to the phones, and I was told I could not do this, because  they had opened an account in his name. I asked them how they could bill me for devices but take away my ability to determine whether or not they have service on them. After arguing with them about this point for several minutes they told me I could block service to the phones. I asked how long it would take and they said an hour. One hour later I called and there was still service on the phones, so they did not (AGAIN) do what I asked them to. 

When we had an account together the cost of both phones was $150, $75 per line. I just got ANOTHER bill from them, and for some reason, they are charging him $75 per line (1) and they are charging me $126 per line (1). SINCE I have tried to transfer this account to him, I NOW have a bill for $435, they still have him as a custoner, and they have effectively increased the payment from $150 for two phones to OVER $200.

We told them on July 31st that we wanted to cancel one line and they have been charging me since then for a phone that has never been used since that date. We assumed, wrongly, that they had done what we had asked.

I AM DISABLED. Four hundred and thirty five dollars is OVER half of my disability. I struggle to support myself as it is. They did not honor our request to stop service to one of these phones, and to add insult to injury, they are going to put this on my CREDIT REPORT. I am VERY angry that I have been billed and overcharged for months on a phone we asked them to stop service on!

It would really help my cause if you would send an email to the address I provided and tell them that what they are doing to me isn't fair. THEY ARE PICKING on somoene who has very limited resources. I cannot afford a lawyer and they KNOW IT! I tried to tell them I am on disability and this is why we stared this process in the first place, BUT THEY COULD CARE LESS!

T-mobile has had NUMEROUS class actions filed against them for deceptive and unfair business practices. I have called the Federal Communications Comission, the Federal Trade Comission and the Attorney General of Virginia. 

Thanks for reading my review. I hope you have a pleasant day :)