- Report: #286692
Complaint Review: T-Mobile - Nationwide
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T-Mobile
Nationwide, U.S.A.
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T-Mobile I never allowed my contract to change over and they did it anyways. Nationwide
So here is my situation,
I had 2 phone lines with t-mobile, originally started the line in 02 with my mother,
she added me and my brother because we were minors
In 2006 we decided to get off the plan and move on our own .
Hey at least I can earn credit that way ..right...
So then
My brother called t-mobile recently
to get off of our family time shared contract.
I said why?
(he needs to earn credit)
ok
fine
as long as I can switch back to the original contract that is fine with me I said.
T-mobile Took him off my contract and explained to me that my brother
was off and they would switch me back to my original plan which was 600 min a month, free mobile to mobile and 9.99 unlimited text and picture messages/internet
So my plan was 39.99
+9.99 text/im/internet
50.00 or so a month.
Right..
Good deal..
Ok then the bills come ...
The guy on the phone said sure ...
to my old plan.
I call t-mobile recently to ask about it..
to check into this new upgrade with the free flight.
They said ..
Sorry We can not switch you back to your old contract.
We are sorry We made a mistake.
and the funny part was, they bragged about receiving jd powers award for customer service 4 years in a row.
This is not the first time I ran into problems with t-mobile.
the last time was a defective phone I sent in , and was charged 100$ for it due to "cracked screen" when the phone was shipped securely and in the same condition I received it in.
This recent problem is larger than the last, sense my new contract that I did not agree to switching to costs me on average 80-130.00 A month
Dgdino
Parma, Ohio
U.S.A.
I had 2 phone lines with t-mobile, originally started the line in 02 with my mother,
she added me and my brother because we were minors
In 2006 we decided to get off the plan and move on our own .
Hey at least I can earn credit that way ..right...
So then
My brother called t-mobile recently
to get off of our family time shared contract.
I said why?
(he needs to earn credit)
ok
fine
as long as I can switch back to the original contract that is fine with me I said.
T-mobile Took him off my contract and explained to me that my brother
was off and they would switch me back to my original plan which was 600 min a month, free mobile to mobile and 9.99 unlimited text and picture messages/internet
So my plan was 39.99
+9.99 text/im/internet
50.00 or so a month.
Right..
Good deal..
Ok then the bills come ...
The guy on the phone said sure ...
to my old plan.
I call t-mobile recently to ask about it..
to check into this new upgrade with the free flight.
They said ..
Sorry We can not switch you back to your old contract.
We are sorry We made a mistake.
and the funny part was, they bragged about receiving jd powers award for customer service 4 years in a row.
This is not the first time I ran into problems with t-mobile.
the last time was a defective phone I sent in , and was charged 100$ for it due to "cracked screen" when the phone was shipped securely and in the same condition I received it in.
This recent problem is larger than the last, sense my new contract that I did not agree to switching to costs me on average 80-130.00 A month
Dgdino
Parma, Ohio
U.S.A.
