- Report: #1238428
Complaint Review: T mobile - Nationwide
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Author Not Confirmed
Why?
T mobile
Nationwide, USA
Phone:
800-866-2453
Web:
http://www.t-mobile.com/?cmpid=WTR_PB_Aqel3G5a&002=2196322&004=1089116216&005=21005692795&006=232332
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T mobile Nutty business practices Cincinnati ohio
Sometime last year I had updated my phone to a Galaxy Note 4 with T mobile. At the time of the around the same time for some unknown reason I had stopped getting a paper bill and this went on for a number of months, when i did contact there consumer department I was and one person even laughed about that when people upgrade to a new phone they are automatically switched to paperless billing. However if I wanted to view my bill I can look at it online. When I signed up with T mobile I had made it 100% clear that I wanted a paper bill not paperless. By late Feb. of this year one rep told me that I would go back to paper for the April billing cycle but in the meanwhile if I wanted to see my bill I could look on there website. And when I did complain about the matter there personal made it out that it wasn't a big deal. By March 2nd I had opted to leave T mobile and switch to At&t. Oddly enough about 3 weeks ago I got one final bill from T mobile it was the balance for the Note 4 when I was with them. They have a problem with the reps for some unknown reason they do not disclose much. On the grounds of being mislead I was able to get out of the rest of the bill. However reading over 2000 complaints against T mobile they need to be straight and disclose not this game that they like to play. When I was with them for some unknown reason I had to go through 4 phones. Enough is enough.
