Kay Tee
Baltimore,#2Consumer Comment
Tue, April 21, 2009
I have had a similar problem with T Mobile. I've been a loyal customer for years, rarely had a late payment. I did everything that I was supposed to do to get the Free Flight in 07 promotion, T Mobile has admitted to me several times that there is no reason why I don't qualify for the flight, but have yet to get TLC Marketing authorization to send me a booking request form. I call T Mobile and TLC back and forth, even did a conference call with both, and have gotten absolutely no where. They continue to jerk me around til this very day. T Mobile has gotten shady and unreliable and, when my contract is up in November 2009, I think I might be looking for a new cell phone company. I've had it!
Nicole
Colorado Springs,#3UPDATE EX-employee responds
Wed, November 19, 2008
I agree with you that there were quite a few issues with last years FREE FLIGHT program. It was the first time Tmobile tried anything like that, and there were some mistakes that were made. This year, however, they have revised the program and as an ex-employee, I see how it has gotten better and will be much easier for customers and employees alike. Sorry about the bad experience that you had. If you want, call TMobile customer care and ask them for the CEO's email and fax. They will give it to you so you can contact him personally and he and his staff are ver proactive in getting resolutions.
Nicole
Colorado Springs,#4UPDATE EX-employee responds
Wed, November 19, 2008
I agree with you that there were quite a few issues with last years FREE FLIGHT program. It was the first time Tmobile tried anything like that, and there were some mistakes that were made. This year, however, they have revised the program and as an ex-employee, I see how it has gotten better and will be much easier for customers and employees alike. Sorry about the bad experience that you had. If you want, call TMobile customer care and ask them for the CEO's email and fax. They will give it to you so you can contact him personally and he and his staff are ver proactive in getting resolutions.
Nicole
Colorado Springs,#5UPDATE EX-employee responds
Wed, November 19, 2008
I agree with you that there were quite a few issues with last years FREE FLIGHT program. It was the first time Tmobile tried anything like that, and there were some mistakes that were made. This year, however, they have revised the program and as an ex-employee, I see how it has gotten better and will be much easier for customers and employees alike. Sorry about the bad experience that you had. If you want, call TMobile customer care and ask them for the CEO's email and fax. They will give it to you so you can contact him personally and he and his staff are ver proactive in getting resolutions.
Nicole
Colorado Springs,#6UPDATE EX-employee responds
Wed, November 19, 2008
I agree with you that there were quite a few issues with last years FREE FLIGHT program. It was the first time Tmobile tried anything like that, and there were some mistakes that were made. This year, however, they have revised the program and as an ex-employee, I see how it has gotten better and will be much easier for customers and employees alike. Sorry about the bad experience that you had. If you want, call TMobile customer care and ask them for the CEO's email and fax. They will give it to you so you can contact him personally and he and his staff are ver proactive in getting resolutions.