- Report: #532839
Complaint Review: T- Mobile - New York New York
Reported By:
syed islam -
NY, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T- Mobile
New York, New York, United States of America
Phone:
Web:
www.t-mobile.com
Categories:
Business Rating:
(0)
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T- Mobile charged me illegally for Predicto.com company New York New York
T-Mobile is charging me $9.99 every month since Feb, 2009 on behalf of a 3rd party company Predicto.com. I never sign up with this company and I never agree to charge the said amount even I never know about the company. I contacted the T-Mobile support team and they said that they can not do anything as I never reported them about this illegal transaction. They said that some how this 3rd party capture T-Mobile customer information and does such type of criminal activity to many of their customers and they have nothing to do. The best they can do is that they can stop it for future. This Predicto company is cheating people regularly with T-Mobile customers and T-Mobile is helping them to do so.
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Predicto Customer Service
#2UPDATE Employee
Tue, December 15, 2009
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
