- Report: #1029665
Complaint Review: T-Mobile - Saint Louis Missouri
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Author Confirmed
Why?
T-Mobile
PO Box 790047 Saint Louis, 63179-0047 Missouri, U.S.A.
Phone:
800-937-8997
Web:
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T-Mobile They were rude and unwilling to help with problems to the phones we sent back to them in a year about 4 times a piece. They said it wasnt their problem we got bad service from them. We told them we would turn them in and the lady said fine she didnt care. They didnt care about their customers they had. Saint Louis Missouri
First of all without knowledge that the 2 t-mobiles in the mall were not connected we bought 2 new phones because the ones we had didnt work right. After the purchase the guy told us we had a 2 year contract and told us that the 2 stores were not affiliated so we had to get a 2 year contract. If I wouldnt have known right away I would have went to the one we got them from.
After a year of problems with the new phones and sending them back about 4 times a piece. We called cutomer service with a problem with the one phone and they told us they would call back in 3 days to see if it still was dropping calls and the screen was going blank. We then went to teh store to buy a new one without extending our contract so we didnt have to wait. They basically wouldnt help us. They kept telling us it would take 7-10 days.
We kept telling her we wanted one that night. She kept sying that we could get a phone with out extending our contrac and we could get one that night but it would take 7-10 days. As I was leaving they ordered a phone without me giving them the go ahead. I told them to dicontinue the ordered phone and they wouldnt. When I called the company the lady said I could discontinue it. She came back on the phone and was rud then and said it happened an hour before and they couldnt discontinue it.
Really it was no more than a half hour. She said I was lieing and told me basically she didnt care if I left and that I would have to pay $400 fee to leave early. I said if I was satisfied with the customer service I wouldnt want to leave. We tried to contact them again and the lady was very rud again and we got told that it wasnt their problem that these were our only phones we had. She also said she didnt care that we got bad customer service and it wasnt her problem.
They also called about a week later looking for the ordered phone and wanting money for it or it back I said I sent it back and that I didnt even want it because I wanting one that night. The lady looked into it and said she found it and it was on its way back. Basically all in all they were very rud and unwilling to help. We told them we were going to turn them in and she said she didnt care.
Jill
Rochester, Minnesota
U.S.A.
After a year of problems with the new phones and sending them back about 4 times a piece. We called cutomer service with a problem with the one phone and they told us they would call back in 3 days to see if it still was dropping calls and the screen was going blank. We then went to teh store to buy a new one without extending our contract so we didnt have to wait. They basically wouldnt help us. They kept telling us it would take 7-10 days.
We kept telling her we wanted one that night. She kept sying that we could get a phone with out extending our contrac and we could get one that night but it would take 7-10 days. As I was leaving they ordered a phone without me giving them the go ahead. I told them to dicontinue the ordered phone and they wouldnt. When I called the company the lady said I could discontinue it. She came back on the phone and was rud then and said it happened an hour before and they couldnt discontinue it.
Really it was no more than a half hour. She said I was lieing and told me basically she didnt care if I left and that I would have to pay $400 fee to leave early. I said if I was satisfied with the customer service I wouldnt want to leave. We tried to contact them again and the lady was very rud again and we got told that it wasnt their problem that these were our only phones we had. She also said she didnt care that we got bad customer service and it wasnt her problem.
They also called about a week later looking for the ordered phone and wanting money for it or it back I said I sent it back and that I didnt even want it because I wanting one that night. The lady looked into it and said she found it and it was on its way back. Basically all in all they were very rud and unwilling to help. We told them we were going to turn them in and she said she didnt care.
Jill
Rochester, Minnesota
U.S.A.
