MartyMarsh
Stillwater,#2General Comment
Sat, April 07, 2012
Phillip,there is another problem you mentioned,mechanics working for commission.That promotes dishonesty and upper management knows this.When you pay people a liveable wage that promotes honesty.I've had my experiences with TA also, that I didn't think was on the up and up,but then someone else was paying the bill so I just told them,if they did anything about it I don't know.
I'm certainly not accusing you of anything,you just brought up the commission thing and that has bothered me for a long time,more so when I have to pull in to a TA.
I wish you nothing but the best and God Bless.
Phillip
Boone,#3UPDATE EX-employee responds
Sat, April 07, 2012
I worked at a TA for nearly six months, the shop I was in did not offer me any training other than watching a few DVDs. Most of the mechanics working at Travel Centers of America have very little experience in the trade.
I have years of experience doing equipment repairs, when I was hired, the manager who did my interview questioned my certifications from ASE. I have a two-year degree from a junior college in heavy truck repair and a one-year diploma in Business.
TA owns Petro and there are some changes happening as the two companies merge. I can tell you this is a glorified tire shop and one place that insulted my integrity as a professional repair technician. The prices are inflated and the company tries to run their shop as if it is a fast food restaurant. Anytime the mechanics are rushed to complete work, the quality of workmanship is compromised.
I left the company because of creative billing to work completed, I was not getting proper credit on my commission and I discovered several discrepancies when I pulled my report for work I have done. In layman's terms, I was not getting paid a decent wage as a mechanic at the TA I was employed by. Furthermore, I was wasting time looking for tools & equipment as it seems there was a shortage of necessary jacks and other equipment. Service trucks do not have any inventory or equipment in them, the fuel pumps and jump start equipment does not work anymore.
When I read your report, it was unclear if you had a blow out or a wheel off incident. If your tire blew out, no one will honor the warranty offered by TA. If the incident was a result of faulty parts or workmanship, you had a valid claim for your loss.
I would suggest you have your mechanical repairs performed by a qualified truck repair shop and only allow the roadside truck stops to perform Oil Changes and tire replacement. If you have work done, ask to see the current ASE certification of the person doing the work, this verifies their qualifications by industry standards. I know this because I have a Master Certification from the National Automotive Society of Excellence; most of the employees do not have any qualifications, only a desire to work.
Best of luck recovering your loss, trucking companies are only interested in making a buck at your expense, Travel Centers of America in no exception.
robert
grove city,#4UPDATE Employee
Fri, March 09, 2012
colege kids lie to keep the company's going. they tought to tell you a lie because you don't have it on paper.it comes down to hear the way they will play you. the can't get it throught their own heads that the computor is not always right. nut then again show me a college kid that can think for them self's. they are tought to be greedy and they get picked for there jobs
because they show greed.there is the fall of the U S A. THE GREAT COUNTRY THAT OUR PARENTS MAKE. NO SOME COLLEGE KID OF ANY AGE.
lemonadestand
Rawlins,#5UPDATE Employee
Mon, March 29, 2010
Priscilla,
I regret that you had such a horrible experience in Rawlins. We all know how hard it is to be going about your job and have everything fall apart on you; your truck, your delivery, and your faith in T.A. management and service!
I am so sorry that you went through all of this. I have first a question for you, then a request. My question is: did you keep a reciept for the work done on your truck or call Rawlins to have them verify the work and fax a copy of the work order?
Now my request. I would like to personally show you that this is not how Rawlins treats its guests. YOU are the reason we are in buisness!
I am the assisstant manager for the restaurant at the Rawlins, Wyoming T.A. site. I want to invite you to come visit us again and let us prove to you that we DO care and we WILL take care of YOU. Please come visit us, try us one more time and we will make it worth your while.
When you come in ask for Kirk or Tosha and we will take care of you from there.
I would also like to add that the entire site has changed over managers since 2007. T.A. recognized that they weren't taking care of our travelers and brought new people in to get the job done.
Sincere thanks,
Tosha Lane
307-328-2103 ext.117
PCAGM County Fare Resraurant
1400 Higley Blvd.
Rawlins, Wy 82301