- Report: #187359
Complaint Review: Talk America - Internet
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Talk America
Internet, U.S.A.
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Talk America Ripoff dishonest billing horrible customer service Internet
RE: Talk America www.talk.com Admittedly did get about two days late with payment, received computerized reminder, immediately sent payment. Within another two days, a real person called requesting immediate payment; never asking if payment already sent. Well, Talk America has its customers already pay up a month in advance, I was two days late.. BUT here's the real problem!! I cancelled, just because their record keeping was poor, they billed me about 50 percent more than I ever paid monthly: When I called the agent, she indicated it was company policy and they'd gladly prorate to when the service was cancelled. Why not just send me an honest bill? What else are they misbilling?
I've always thought that when I cancel service that would stop the billing. Is Talk America trying to rip me off? What happened to the upfront double month? Talk America are those same thieves that rely on our lax vigilance and at the same time profess adaquate customer service.
R
Washington, District of Columbia
U.S.A.
I've always thought that when I cancel service that would stop the billing. Is Talk America trying to rip me off? What happened to the upfront double month? Talk America are those same thieves that rely on our lax vigilance and at the same time profess adaquate customer service.
R
Washington, District of Columbia
U.S.A.
2 Updates & Rebuttals
R
Washington,District of Columbia,
U.S.A.
Mika, 2 days same as 2 weeks?
#2Author of original report
Tue, September 26, 2006
Mika, Anyone would appreciate your concern in defending what is essentially a timing issue; that's my primary concern with Talk America (TalkAmerica). Do you schedule other corporate operations?
Mika
Dunedin,Florida,
U.S.A.
collection calls start when 2 weeks late
#3UPDATE Employee
Sun, September 24, 2006
I am a current employee of talk america, And I will gladly say that in the collections department they will start calling when you become 2 weeks late, the reason being is because by that time there are 2 invoices on the account the past due and the current, just like the power company if you are 1-2 weeks late they shut you off... and also ALL PHONE COMPANIES AND CABLE PROVIDERS bill a month in advance, which means that you still get your bill once a month and it is due once a month just like any other bill.. which should have nothing to do with delinquency.
