- Report: #1302705
Complaint Review: Taninah Resort - Quintaroo Internet
Reported By:
Anonymous -
Newport Beach, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Taninah Resort
Quintaroo, Internet, Mexico
Phone:
7609903144
Web:
http://www.taninah.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Taninah Resort, Taninah, Taninah Jungle Retreat, Marino Tomacelli, Taninah Villas Marino changed the contract by upping the amount by $6,000 .After we already paid the initial payment, and will not return our money. Quintaroo Internet
PLEASE READ & RETHINK STAYING HERE!
I am an incredibly heartbroken, bride-to-be. It makes me tear up thinking that because of Marino Tomacelli, the owner of Taninah Resort (“Taninah”), our wedding that was supposed to take place in 2016 is now post-poned until we make back the $17,000 that he will not return to us. So please, if you are thinking about staying here, read my review, as you might change your mind.
We originally set a wedding date of December 31, 2016. On January 14th we paid our security deposit of $1,500. On January 27 we paid our initial payment of $15,862 toward our reservation date in December, nearly 11 months out. On February 11, 2016 I received an email stating that the wrong rates had been charged, and that we now owed approximately $6,000 more than the agreed upon amount. See the email below:
|
"Hi Lindsay, I just wanted to let you know that the payment calculation sheet was not done properly. I did the non-holiday rates, and you are going during holiday time. Although this is my error, it is very clear in all the correspondence that I have sent that the rate is 150 and then 170 for when you drop numbers. Also, to keep in mind, this time always requires a minimum of 20 people staying, which you do have, so that isn’t a problem. I’ll send the new rate calculation sheet over and I’ll ask if you can send the difference in as well. Again, I do apologize for this error, but our rates are clear. Look for that in the next few minutes. Regards, Cassie"
On February 19, 2016, I requested, by phone and email, that the first payment be reimbursed, as the new total was not the agreed upon amount, and we did not have an additional $6,000 in our wedding budget. I was told by Mr. Tomacelli that the amount was non-refundable. At the time, my fiancé and I understood that Taninah would keep the security deposit, as that is typically non-refundable. We did not understand, however, why we would not be refunded the remaining amount, since we had not agreed to pay the additional $6,000. We believed our contract with Taninah was null and void due to the resort’s mistake. We would not have paid the initial payment of $15,862 had we known that our reservation total was yet another $6,000.
The $17,000 wasn't just vacation money... this was a HUGE chunk of our wedding budget. I believe that it is so incredibly wrong and disrespectful when a company changes a contract by increasing the amount by $6,000, and then refuses to return the money due to its own mistake.
PLEASE, imagine yourself in this awful situation, during your engagement, and rethink before you book at this resort. |
