- Report: #1114263
Complaint Review: Tanyard Springs Family Dentistry - Select State/Province
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Tanyard Springs Family Dentistry
998 Williford Ct, Spring Hill, TN 37174 Select State/Province, USA
Web:
http://www.tanyardspringsfamilydentistry.com/
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Tanyard Springs Family Dentistry . Billing Manager Lied about taking my insurance , over charged and maxed out cost for a a filling Spring Hill, TN TN
I Transfered my twin 8 yr olds to Tanyard Springs Dentist from Snodgrass ( About 15 minutes away from eachother) because Tanyard possed to be an easier commute. My girls have had FULL dental insurance through Delta Dental . When I got to Tanyard they asked for my insurance card ( which they made a copy) . My girls had 3 fillings all together ( keeping in mind they are 8 ) . After this was all done my girls and I temporarily moved BACK to seattle ( where the insurance is linked to) for 7 months. This past week I received a letter from a collection company stating that I owed near 700.00 for 3 fillings on a child. NEVER during this time Have i received a phone call to let me know that they did not accept my insurance ( my girls were fully covered at the previous dentist in the next town over) to add to this they over charged for fillings at the MAX rate accepted by an insurance carrier. ( again NEVER was I given an EOB or a phone call to discuss this topic). Because I have made a huge effort to pay ALL my bills as a single mom struggling as it is this was a HUGE shock that I was being put in collections and at an astronomical cost.
I wanted to take care of this and get to the bottom of this so I politely called tanyard springs and they put me through to the Manager ( billing ) Rhonda I think is her name) and she got on the phone. When I asked why they didnt follow procedure before our scheduled appt and call me to let me know that they did NOT infact accept my insurance. She snapped at me and told me that I am in collections and she does not have to speak with me. She proceeded to get nasty with me and tell me that It was my responsibility and that I should know WHAT and WHERE my insurance is accepted. I then told her that she was being so hurtful and demeaning to me and all I wanted was to see why all this has happened . SHe told me she has been working in dentistry for MANY years as she chuckled . I asked her to provide me with an explanation as to WHERE the high bill came from ans she told me that she does not need to explain and that it was a filling and they are able to bill the insurance companies at max rates. I am 32 years old and have had fillings throughout my life/... NEVER have i had to pay 377.00 for a filling . She refused to give me anymore info and continued to make a joke out of the issue. I have had crowns that have costed me 700.00 . A childs cavity doesnt fall in that category as I have been advised by two other dentists in my area.
All I ask is clarification and communication with me regarding the astronomical charge along with never informing me of not accepting the girls insurance.
Why would I have transfered from a dentist that was fully covering my children under insurance to a dentist 15 min closer to me that over charged and did NOT accept my insurance>?? I am a single mom and have been for 9 yrs now. I dont have the luxery to be able to pay 700.00 for a filling when my girls are fully covered.
