Very much a RIP OFF. I installed the app, did the required levels to receive the award, only to be told that my ID on my device didn't match. This was a very large reward and it took me days to complete. I only have one device, so I took several screen shots to prove that I did indeed install the app and play to the required level, I was still denied. This company has no way to reach customer support, with the exception of putting in a ticket through the app. I would love to speak with someone higher in management. I did the required steps, I deserve the reward.