- Report: #346682
Complaint Review: Target - Jacksonville Florida
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Target
10300 Southside Boulevard Jacksonville, 32256 Florida, U.S.A.
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Target Does not honor sale price Jacksonville Florida
I had purchased a blouse on a Monday at full price..Hate to do that but I find that if I don't grab my size when I see it I wind up looking thru the left over XL or XXL.
I had returned 2 days later and saw that the blouse had been marked down 30% and had one of their orange tags with the new price.
I still had my receipt in my purse and went to the return desk to get my credit card adjusted to the new price...all stores will adjust your credit card with the original receipt.
The lady at the return desk stated that Target does not adjust your credit card if the item is now on "clearance" (orange price tag).
So I now refuse to shop there. I think that is ridiculous that they do not honor their own sale prices.
I spoke with many people who advised me to return the blouse itself and turn around and buy it at the reduced price but I feel that I should'nt have to do all that..Signed, pissed off at Target
Xhaircuttery worker
jacksonville, Florida
U.S.A.
I had returned 2 days later and saw that the blouse had been marked down 30% and had one of their orange tags with the new price.
I still had my receipt in my purse and went to the return desk to get my credit card adjusted to the new price...all stores will adjust your credit card with the original receipt.
The lady at the return desk stated that Target does not adjust your credit card if the item is now on "clearance" (orange price tag).
So I now refuse to shop there. I think that is ridiculous that they do not honor their own sale prices.
I spoke with many people who advised me to return the blouse itself and turn around and buy it at the reduced price but I feel that I should'nt have to do all that..Signed, pissed off at Target
Xhaircuttery worker
jacksonville, Florida
U.S.A.
5 Updates & Rebuttals
Dreadfullypoetic
Kearney,Nebraska,
U.S.A.
Clearance
#2UPDATE Employee
Thu, July 24, 2008
All Target signs that say "30%,50%, & 75%" are clearance. They also say clearance in big white lettering, not sale. I'm not going to argue this point, because all Target stores are uniform. They all receive the same signs, and all the clearance racks are organized in the same manner. In fact the big boys upstairs get upset if we're not uniform. On a sale item, it will not specify how much that price is marked down in a percentage. If an item is on sale It will simply give a "was" and a "now" on a white piece of paper above the rack. The reason items are marked down as clearance are A. because they're not selling well, which is why you sometimes get two shirts that are exactly the same in every way except a color that happened to be unpopular, B. there's very few of the item left, or C. the item is out of season. Reason B is why we can't hold or mark down clearance items. It's not fair to another customer who may want that item, who didn't make the mistake of buying and paying full price for it. Even if the woman at Guest Services really wanted to give you the sale price, the computer won't let her. Since the unique number that's been assigned to that specific piece of clothing has been flagged as clearance, there's nothing anyone can do to change that. It's simply policy, and I do apologize that you feel so bitter towards my wonderful employer. -Target Team Member
Beachykeen
Stevens Point,Wisconsin,
U.S.A.
Just to clear up confusion
#3UPDATE Employee
Sun, July 20, 2008
I work in guest service, and the employee was correct. Target does honor sale prices, you have a 14 day period of time in which we will adjust for the sale price, bring in your receipt and we are happy to do that for you. Anything with an orange sticker is on clearance, not sale, and will not be adjusted. That means anything that was full price and got clearanced down to 30% off, and likewise 30% to 50%, and 50% to 75%. If you really do want the clearance price, you have to return your item, and either buy a new one off the floor, or if the one you returned was the only one there, you must wait til that one goes back out onto the floor for repurchase, seems a little irrational yes, I agree, but we can't sell anything back right there, we get in trouble for doing that. The same goes for holds, we aren't allowed to put anything on clearance on hold. Hope this clears up any confusion you had with the policy!
Xhaircuttery worker
jacksonville,Florida,
U.S.A.
update
#4Author of original report
Fri, July 04, 2008
The sign where the blouse was stated 30% off sale..did not know that that meant clearance according to some of the feedback received.
Peter
Pony,Alabama,
U.S.A.
You've got to be kidding!
#5Consumer Comment
Wed, July 02, 2008
You admit that you chose to pay full price for an item. Target charged you the price listed on the item. THEN you saw that the item was put on clearance and had buyer's remorse that you hadn't waited to buy it at a lesser price. This is NOT Target's problem. You didn't get the "sale price" because when you bought the item, IT WASN'T ON SALE. And no, not ALL stores provide price adjustments due to buyer's remorse.
Robert
Irvine,California,
U.S.A.
The item was NOT on sale...
#6Consumer Comment
Wed, July 02, 2008
The employee at the service desk was correct. The item was on CLERANCE not ON SALE, these are two very different things. Target(and as far as I know any store) does not price match on an item that is on clearance. As to the suggestion that everyone else gave you, that is exactly what you should have done...
