Damon
Noblesville,#2UPDATE Employee
Fri, January 07, 2005
If the pajamas were seasonal, they would have been clearanced lower and lower and finally removed from the system completely. Once an item has been completely clearanced out of the system, it can no longer be returned or exchanged without a valid receipt. If you scan the item's barcode, a red screen will pop up that says "Item not on file." And when it reaches that point, there's absolutely nothing we can do without a valid receipt. Your best bet would be to try and retrieve the original receipt or a gift receipt. I don't think that would be considered rude if you explained to the gift-giver that you needed to exchange for size.