- Report: #653171
Complaint Review: Target - Lincoln Nebraska
Reported By:
zerobxu -
Lincoln, Nebraska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Target
5330 S. 56th Street Lincoln, 68516 Nebraska, United States of America
Phone:
Web:
www.target.com
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Business Rating:
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Target Refused To Honor Prices Posted In Their Store Lincoln, Nebraska
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Target had in-store advertising posting a $49.99 product ("Xbox Live 12-Month Halo Reach subscription card") on sale for $19.99. Attempted to purchase four of that item. They scanned as $49.99 individually at checkout. Escalated to Customer Service desk, who called Electronics salesperson. Salesperson flatly refused to honor the price of the product both described and PICTURED on Target corporate signage posted--by them--in their store. Complaints filed through state Attorney General and Better Business Bureau, to which Target has not responded.
2 Updates & Rebuttals
zerobxu
Lincoln,Nebraska,
United States of America
Yes, I Understand It Was An Error...
#2Author of original report
Thu, October 21, 2010
Yes, it was an error on Target's fault. No doubt about that. However, they posted the sign in their store and it had been there at least one day prior to my incident--based on comments from the Customer Service desk. And regardless of whether or not it was a pricing error, it was a price posted in their store for a specific (pictured) item at a specific price. No stipulations, no limits--just a price and a picture. Some states, such as Texas, legally require the retailer to honor the posted price. Unfortunately, Nebraska has no such law in place.
Based on the facts of this incident, the Office of the Attorney General in Nebraska has, indeed, opted to pursue this with the Target store on my behalf. And the Target store has not even bothered to respond to their official inquiries at this juncture.
I'm a calm, easy-going person. I've rarely been as angered as I was when I left the Target store that day, based on the treatment I received by their employees. On the basis of this incident alone, I will never use a Target store again and actively dissuade anyone who will listen from using Target.
...Or would you prefer to shop at a store where they can point to ANY sale item and simply say "it was a pricing mistake" and refuse to honor the sale? It's a lack of principle on the part of the retailer and one that I cannot and shall not tolerate.
Edgeman
Chico,California,
U.S.A.
Mispriced...
#3Consumer Comment
Wed, October 20, 2010
That card was an error. I was able to get a supervisor to do an override and sell me a card for that price and so were a lot of other people but Target also had the right to refuse this deal. Check their policy regarding mispriced items.
I don't blame you for being annoyed but I doubt you'll get far with the Attorney General.
