Complaint Review: Tawanda Thompson - Waukegan Illinois

Tuesday, April 21st, Aaron's Sales and Lease called my grandmother's house while I was there and I spoke to them. They expected a payment that was due on April 15th. I told them that I had already attempted to return the laptop in vain. They said that Aaron's focuses on ownership. I said that the condition of renting the laptop was that it was a trial because they didn't have the one that I wanted and that the contract states that I can terminate a lease at any time and don't have to pay 3 months. The person on the phone then said that I would have to pay for the week that I had it, he would have to talk to the owner about accepting the return which couldn't be done until Thursday, and that I could return it to the store but they wouldn't accept it unless I paid them. Here we go again with them not accepting the laptop. I asked why they called my grandmother, he claimed their was a problem with my phone. He recited an old phone number. The Aaron's rep then became annoyed at being told he had the wrong phone number. He then told me that I can no longer be late on ANY payments on my other lease and that they must have my contact information at all times. He said that it would be a waste to have the laptop picked up and that I should bring it in, but they wouldn't take it without a payment. The claim that they didn't have my phone number is false. With EVERY new contract I must fill in my contact information. I filled out 2 forms of feedback on their website which both had my phone number on them. It is not my responsibility to enter the information from THEIR contract into THEIR computer. Now I am being punished for another of their errors and I won't stand for it. If continuing the other lease becomes a problem they can just come get it but I'm sure they won't want it. They wouldn't accept the laptop the first time when I didn't owe them any money, but they will accept it only when their payment is a week past due on an item I don't want. Due to the fact that I wasn't paying them to take their laptop, I didn't pay a cab to take me there to try to return the laptop they don't want back. They weren't even sure if they would have permission to accept the return, but I should waste my time on a costly trip. Friday evening the owner of the Waukegan store showed up to pick up his laptop. It took me some minutes to gather the laptop together, it wasn't ready because they didn't want it. He acted like I had tried to run off with his laptop, but it was the other way around and I told him so. I told him that his store staff wouldn't take the laptop and were fighting to force me to keep and pay for it. He said that returns are always accepted. I told him I had been trying to return it for almost a month. He said he wasn't there to argue. My husband came to the door and was annoyed at the owner's claim of accepting unconditional returns and told the owner that I had tried to return it and I had written to the corporate office. The owner stated "I hope you won't hold this against me". I stated "I'll try not to." My dad told me that they called him several times and he had spoken to them on Friday. He told me that Aaron's called him to give me one last warning. How do they warn me about an item they wouldn't accept back and refused to come pick up? He told them that they refused to take the laptop and not to call again. I don't know what the meaning of their "warning" was, but I had done everything and was STILL doing everything I could think of to return their laptop without my further expense. Now it's time to see if things have truly been resolved. The owner picked up his laptop. Will they continue to charge me for the laptop? I have already received a bill with my current lease with the cost of the unwanted lease tacked onto it. I'm not paying for the terminated lease, but will continue with my other lease as long as they don't attempt to force me to pay for the terminated lease by merging the bill like they did on April 2nd.