#2UPDATE Employee
Thu, December 03, 2009
To all of our valued clients, and to those considering;
Hiring a tax relief firm to settle your tax debt
is one of the most important financial considerations of peoples
lives. You need to be assured that the firm you hire will live up to
your expectations and provide reliable support and outstanding results.
The Ripoff Report (ROR) has been a popular, reflexive research tool for
many consumers as it promises to bring clarity to the sometimes foggy
hiring process by illuminating both bad service and poor results. The
ROR has the potential to be a terrific, impartial forum to base
decisions off of. Its shortcomings, however, are very important to
consider.
In the nine years Tax Inc. has been in business, we
have received roughly 30 anonymous statements on the RORs website.
Some of these statements I'm sure are valid, while others seem to be
less so. The problem is, the complaints are all anonymous. There is no
verification process from the ROR to validate the source of the
complaint and no feasible way for our firm to mediate the issue. The
ROR is simply an open forum allowing anyone to post derogatory
statements on our company with complete uncertainty that those
statements are accurate or truthful. This contradicts the RORs
ultimate agenda: to help consumers make impartial, informed hiring
decisions. If the statements were verified, and mediation sought, it
would better highlight the steps our company has taken to successfully
manage complaints and allow for stronger decision making. It does not.
Though
we strive to avoid complaints altogether, the unfortunate reality is
that, as in any healthy company, complaints will invariably arise. This
can be for a variety of reasons, and as we enter our tenth year of
doing business and our 20,000th client, we've tried to isolate the
causes and repair any inconsistencies within our organization that may
have been a contributing factor. The complaints generally fall into one
of several categories:
Not returning phone calls promptly
Poor handling of account
Errors on paperwork
Unhappy with outcome of the case
Admittedly
there have been valid instances where we have not serviced the client
to the standards we expect, and where appropriate have made every
attempt to reconcile the mistake or oversight. But failures,
fortunately, do have their importance. They allow us to better
understand the service process within our firm and tighten the screws,
thereby strengthening our approach to customer service.
On
a final note, I have provided a few of the standout accomplishments
this firm has achieved in the nine years since we first opened our
doors. Im hopeful one day the ROR will provide a section for this
alongside the disputes:
To date, our approval rating is greater than 99%. Thats better than GM, Apple
or H&R Block, combined.
The odds of having a poor experience with our firm are less than 1%.
We generate 30% of our business through referral. Happy clients happily promote.
We pioneered a proprietary information management system to expedite form
drafting and increase resolution response by 80%. We know of no other company to
provide this type of cutting-edge technology, and have been approached to license
the software numerous times.
We provide pro-bono work for the elderly and economically hardshipped.
We
get letters from satisfied clients every month, and proudly post them
in the office and list them as success stories on our website for
inspiration. We hope to someday count yours among them.
Sincerely,
Josh Silver, CEO
Tax Inc.
Steve
Los Angeles,#3Consumer Suggestion
Mon, March 07, 2005
Hi Mark! If you are still pursuing this company, you should know: 1) Stephen Kitchen is no longer employed with this company and has moved on to American Tax Relief, Inc. of Los Angeles, CA 2) Both of these companies have "F" ratings with the Better Business Bureau as neither of them perform as promised. 3) As to your claim with the Michigan Attorney General, you should know that Mr. Paul Valentine is a fictious name. His real name is Joseph Caico and he uses the name Paul Valentine so that noone will know he is working for Tax, Inc. as he has been prohibited from working in the industry. This company never met a potential client, who had the financial capacity to pay them, that they would refuse to sign up as they are only interested in the money. They do not care if a case is resolved or not as long as they get paid.
Steve
Los Angeles,#4Consumer Suggestion
Mon, March 07, 2005
Hi Mark! If you are still pursuing this company, you should know: 1) Stephen Kitchen is no longer employed with this company and has moved on to American Tax Relief, Inc. of Los Angeles, CA 2) Both of these companies have "F" ratings with the Better Business Bureau as neither of them perform as promised. 3) As to your claim with the Michigan Attorney General, you should know that Mr. Paul Valentine is a fictious name. His real name is Joseph Caico and he uses the name Paul Valentine so that noone will know he is working for Tax, Inc. as he has been prohibited from working in the industry. This company never met a potential client, who had the financial capacity to pay them, that they would refuse to sign up as they are only interested in the money. They do not care if a case is resolved or not as long as they get paid.
Steve
Los Angeles,#5Consumer Suggestion
Mon, March 07, 2005
Hi Mark! If you are still pursuing this company, you should know: 1) Stephen Kitchen is no longer employed with this company and has moved on to American Tax Relief, Inc. of Los Angeles, CA 2) Both of these companies have "F" ratings with the Better Business Bureau as neither of them perform as promised. 3) As to your claim with the Michigan Attorney General, you should know that Mr. Paul Valentine is a fictious name. His real name is Joseph Caico and he uses the name Paul Valentine so that noone will know he is working for Tax, Inc. as he has been prohibited from working in the industry. This company never met a potential client, who had the financial capacity to pay them, that they would refuse to sign up as they are only interested in the money. They do not care if a case is resolved or not as long as they get paid.