- Report: #1423487
Complaint Review: Tax Pros - Pleasanton California
Reported By:
Daniel -
Kettering, Ohio, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tax Pros
4695 Chabot Dr Ste 220 Pleasanton, 94588 California, United States
Web:
https://store.taxprosdeal.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tax Pros taxprosdeals Charged me for tax software. The file is empty. Pleasanton California
https://store.taxprosdeal.com/
I ran a search to download tax software. This was a google suggested ad to download Turbo Tax. Looked like a legit company. I created an account and they charged my card. Gives a link to download the software. I downloads a file named TurboTax_Deluxe_2017_Fed__Efile__State_MAC_Download (2).dmg.html. This send you back to the download screen. You never get your software, and they have just stolen my money.
1 Updates & Rebuttals
Joe
Boston,Massachusetts,
United States
TaxProsDeals Software Download Problem Resolved
#2Consumer Suggestion
Sat, March 31, 2018
I also purchased TurboTax for Mac Deluxe 2017 and had repeated problems downloading the same file.
I e-mailed Tax Pros Support describing my problem and indicating that I had used up all 10 available download attempts witrhout ever receiving a loadable file. The very next day I received two emails from Support. They advised me to use FireFox instead of Safari, and made suggestions on firewall and security settings and other matters. They also provided a new address where I could re-attempt downloading.
I followed these directions and the download worked the first time.
I suggest that if you are having a download problem, especially with very large files, that some aspect of your system or network may be the cause, as it was in my case.
Incidendtly, the TaxPros Support person indicated that if his suggestions failed, they would work further with me to resolve the problem.
