td construction
pittsburgh,#2REBUTTAL Owner of company
Wed, April 18, 2012
I am a company that has never received any negative feedback or negative comments before. I have always received positive responses from customers after the work was completed.
This home owner has harassed me from day one (I should not of even done the work from the beginning seeing the red flags from the start, but gave him the benefit of the doubt) He even harassed my past customers that I supplied phone numbers to him for references. He called them numerous times and continuously requested pictures from that as well, even called them late at night.
I do good work and have been doing this line of work for years and attended school as well for this profession. I do my work by code and withhold standards required for this line of work. This owner picked and picked and called and text me even before I started the work. When confronting him about the harassing calls and texts he apologized but soon after would started again. I even spoke to his wife regarding the enormous amount of texts and she responded with "hes just like that, don't take it personal". I feel this individual wasn't going to be happy regardless of who did the work and the quality of the work. I feel that he is just a very demeaning and critical person.
As far as the pictures are concerned. I do not smoke first of all and would not let any of my employees smoke in a customers house either. Secondly the other pictures are taken during construction and of course things are out of place. One of the pictures shows dings in the wood. Some of the wood planks had manufactures defects (I brought that to his attention as well) so that is not my fault. If I seen wood with defects during laying them I would relay a different one.
From the beginning I have text messages from the home owner stating he was happy with the work but when it came down to the final day to pay, he refused to pay. At that point I left the property and called the police to file a report. The police officer seen the most of the work was completed and advised me to take him to small claims court to get my final payment that I am entitled to.