- Report: #1225636
Complaint Review: Team Viewer - Nationwide
Reported By:
Long Island Tech -
Massapequa, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Team Viewer
Nationwide, USA
Phone:
1 800 951 4573
Web:
teamviewer.com
Categories:
Business Rating:
(0)
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Team Viewer SCAM! Team Viewer is trying to collect a subsctiption from me after the trial expired. I never activated the license. Nationwide
A few months back I contacted Team Viewer and inquired about a remote subscription. I decided to use a trial and try it out. After a few weeks I concluded that the functions I needed were not included and it wouldn't be useful to me.
I contacted sales and asked a few more questions and then asked the sales person to send me an invoice on costs. The sales person sent the invoice saying "Thank you for your purchase" with a few lines.
1. Activate
2. Download
I NEVER ACTIVATED THE LICENSE or clicked the link and logged in to do so. I was then sent a follow up email with a PDF attachment with the invoice. On the bottom of the invoice it clearly stated:
The license is subject to our end-user license agreement which is available at www.teamviewer.com/eula. By
activating the license you agree to be bound by its terms.
To complete the payment process, please use the following link and select your preferred payment method:
Payment
teamviewer.com/payment
(Please include this invoice number in your payment)
None of this was completed and again I never activated and therefor accepted their license agreement. I also did not process any payment or follow up with any communications since. I also have not logged into the account or attempted to since that date.
Now the company has been chasing me in email to pay this invoice. I ignored it thinking they were just trying to get me to subscribe. Finally a few months later I reply to the request for payment email and said "I never activated or used this license please void" The reply from sales was "You didn't cancel in 7 days so you have to pay" Cancel what? I never activated or paid for anything.
Finally I call and all I am dealing with is sales reps who want their commission. They insist I activated the license (Lies) and that I must pay. I said I am not paying for something I didn't activate or use. They are now threatening to send me to collections. Shady business tactics.
I asked to speak with someone in charge and the sales rep stated the manager would tell me the same thing and that she was too busy to call me back. I am still waiting on a return phone call.
I want this invoice voided and for all attempts to receive payment on a subscription I never activated or signed up for to stop. I also want proof that this invoice has been closed.
1 Updates & Rebuttals
Manager Phone Call **RESOLVED**
#2Author of original report
Wed, April 29, 2015
Team Viewer has since called me back and said they looked deeper into the account and said I was not "lying" and that they would void the invoice.
Thank you ripoff report!
**RESOLVED**
