Nita
Fort Myers,#2Author of original report
Tue, May 29, 2012
Hello Mr Chiavano:
Have you realized what your salesmen, Kirkland and Miller, have done to a golden ager. Well I will tell you once again. They have taken away my sense of well being. That's what they have done. I hope that Kirkland and Miller realize what they and other unscrupulous salesmen have done to us seniors. Just remember this old adage "what goes around comes around". It may not happen to you but will sooner or later happen to a member of your own family.
Good luck in your business Mr Chiavano.
Nita
Fort Myers,#3Author of original report
Thu, May 24, 2012
Mr Chiavano:
I was ripped-off big time. I'm an 82 yr old widow who has been recovering from serious carotid surgery. I didn't need Kirkland and Miller convincing me I needed a new A/C when I knew I didn't. Now I must live a life of austerity. Thanks Mr Chiavano. I have been just to tired to do anything but accept what I was told and I just signed the papers that were quickly placed in front of me.
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Nita
Fort Myers,#4Author of original report
Thu, May 24, 2012
Mr Chaviano:
Why did you send me a flyer offering a $29.95 maintenance for new customers only and good only until May 21, 2012. What I found out was I was the only one on my St. that received this offer. How come? You also had my profile. You knew how old I was and that I was widowed. You also knew my credit score and that I was good to go. All Kirkland had to do was convince me that I needed a new A/C Unit. Since I'm 82 yrs old and recovering from a difficult carotid surgery I was tired and didn't need much convincing. I'll tell you Mr Chaviano you have two good aggressive salesmen.
At that point in time they could have sold me the Brooklyn Bridge. My Goodman A/C Unit was serviced last Spring and the invoice said it was in good condition regardless of the small amount of rust on the top of the cage. My utilities has been $48.00 per month and I have the invoices to prove it. I still say my A/C unit was working very well until Kirkland got a hold of it.
There was no frost on the pipes or on the condenser and the freon had been filled.
Thanks for making the rest of my life more unpleasant. You did a good job.