anonymous
Lebanon,#2Author of original report
Sat, March 31, 2012
So I called my credit card company and they called Telebrands and we went on a three way call and of course I got the I can give you a discount of 5 bucks , I said that was a joke.
The lady at the credit card company said that she needed to find out the date of the order, I thought it was in January but it was 2-11-12. And then she asked Telebrands what the shipping dates should have been. She said 7-10 days and that was all my credit card person needed to hear.
She put in the dispute of non receiving merchandise. So the charge is being taken off. Telebrands told me to just write the RMA numbers she gave me and refused on the packages and I don't have to pay for them. But of course they were not going to credit me till they received them back but my credit card lady did it right away.
Boo on Telebrands and YAY on Bank of America customer service!!
The moral of the story I guess is use your credit card company in cases like this instead of the companies you ordered from. Also Telebrands told me and the credit card lady that as soon as you enter your information there is a chance the order will be placed. Isn't that Horrifying?