- Report: #58855
Complaint Review: Telebrands - Pacoima California
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Author Not Confirmed
Why?
Telebrands
12154 Montague Street Pacoima, 91331 California, U.S.A.
Phone:
973-227-8777
Web:
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AB King Pro/ AKA /Telebrands / AB KING PRO ripoff deceptive company Pacoima California
I ordered the AB King Pro, which is a piece of exercise equipment that they advertised on the internet. You are offered a 30 day free trial offer in which you pay $14.95 + $19.99 shipping. After 30 days if you decide to keep it you are supposed to be billed $29.99 every month for 5 months.
Nowhere do they say you can go ahead and pay the full amount if you want to. When I recieved the AB King Pro I found I wasn't given a 30 day free trial offer and I was charged the full amount plus an extra $14.95.
When I called the company and told them, they wouldn't credit my credit card and then charge me the 5 payments like they were supposed to do in the first place. They wouldn't even let me talk to a supervisor. All three times I called to speak with a supervisor they told me she was not available or she was on another line.
I had to call them back several times to try to get them to credit my credit card for the over amount they charged me and I still haven't recieved a credit for that yet. The second time I called them they told me it was too late to issue me a credit on my credit card for the over amount that they charged me, it had only been 3 weeks since I recieved the item.
They even told me that it was probably a computer error & that's why I wasn't given a 30 day free trial and put on a payment plan. That's the only way they advertise it, is on a 30 day trial period with a payment plan, they don't advertise that you can pay the full amount anywhere!
They told me that I could send it back to them at my expense and reorder it and end up paying for shipping twice. Then I would risk them charging me the full amount and maybe more the 2nd time around.
Tracy
Gladstone, Missouri
U.S.A.
Nowhere do they say you can go ahead and pay the full amount if you want to. When I recieved the AB King Pro I found I wasn't given a 30 day free trial offer and I was charged the full amount plus an extra $14.95.
When I called the company and told them, they wouldn't credit my credit card and then charge me the 5 payments like they were supposed to do in the first place. They wouldn't even let me talk to a supervisor. All three times I called to speak with a supervisor they told me she was not available or she was on another line.
I had to call them back several times to try to get them to credit my credit card for the over amount they charged me and I still haven't recieved a credit for that yet. The second time I called them they told me it was too late to issue me a credit on my credit card for the over amount that they charged me, it had only been 3 weeks since I recieved the item.
They even told me that it was probably a computer error & that's why I wasn't given a 30 day free trial and put on a payment plan. That's the only way they advertise it, is on a 30 day trial period with a payment plan, they don't advertise that you can pay the full amount anywhere!
They told me that I could send it back to them at my expense and reorder it and end up paying for shipping twice. Then I would risk them charging me the full amount and maybe more the 2nd time around.
Tracy
Gladstone, Missouri
U.S.A.
