This company called stated that they were actually AT&T and stated that they were scheduling an appointment to do required system upgrades. That AT&T was doing away with lan lines and everything was going digital. I put them on the phone with my husband where they directed him to their own website instead of AT&Ts which threw big red flags.
When he questioned them about it all the man on the phone got VERY defensive and agitated. That's when we hung up the phone and called AT&T directly to find out what was really going on and to make sure that TelPlex had not changed anything on our account. This company is a total scam and this type of business practice should be illegal.