- Report: #363587
Complaint Review: Temo Carriage Town - Flint Michigan
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Temo Carriage Town
2447 E Judd Rd. Flint, 48529 Michigan, U.S.A.
Phone:
810-7426666
Web:
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Temo, Carrigage Town Another Temo horror story Flint Michigan
In 07/2006 we ordered a 4 season sun room. (Temo doesn't make one) The contractor took 2,100 and never did a thing after many phone calls and trips to his office he wrote a check that bounced, we had to go to court to get our money.
On 04/2207 we had another temo contractor come to our home and told us Temo had our room all built (they don't make a four season room) but we would have to write a new contract. They never got a building permit to put up room. The state building inspector offices have sited Carriage Town for failure to pass code.
We have leaks, mold, water running all down the walls. And just like the other reports, they have accused us of improper heating and "too high of expectations for room".
Temo never answered our many emails or calls to customer service.
The only way we got to talk with someone from Temo is to click on the interested in purchasing a room on their web site. Then got a call within 24 hours. After months of pursuing this they came out and tried to fix one spot where it really leaked and now you can see day light through the wall.
Contractor says room is fine they see no problems, Temo says nothing wrong with their product.
S. teinert
Homer, Michigan
U.S.A.
On 04/2207 we had another temo contractor come to our home and told us Temo had our room all built (they don't make a four season room) but we would have to write a new contract. They never got a building permit to put up room. The state building inspector offices have sited Carriage Town for failure to pass code.
We have leaks, mold, water running all down the walls. And just like the other reports, they have accused us of improper heating and "too high of expectations for room".
Temo never answered our many emails or calls to customer service.
The only way we got to talk with someone from Temo is to click on the interested in purchasing a room on their web site. Then got a call within 24 hours. After months of pursuing this they came out and tried to fix one spot where it really leaked and now you can see day light through the wall.
Contractor says room is fine they see no problems, Temo says nothing wrong with their product.
S. teinert
Homer, Michigan
U.S.A.
1 Updates & Rebuttals
kcollins
USAOriginal Report Inaccurate
#2UPDATE Employee
Mon, January 25, 2010
My name is Kevin Collins, and I am a representative of Carriage Town Sunrooms & Conservatories. The information contained in the ripoff report that I am responding to is highly inaccurate. I would like to correct several key points.
As indicated, our original site inspection was conducted on 4/23/2007. The customer was given the choice between a conservatory (a four-season glass room) or a sunroom (a three-season aluminum room) and selected the sunroom for their home. As per Michigan state law, they were given until 4/26/2007 to rescind their decision. On 4/27/2007 the permit was building permit was pulled, and the room was ordered from Temo on 5/2/2007. The room we installed met all building codes and passed inspection on 6/1/2007, and a warranty packet was issued to Mr. and Mrs. Teinert.
Just over one year later, at 2:20pm on 7/9/2008, our customer service line received a call from Mrs. Teinert stating that she had a leak in her sunroom. We set a service appointment of 7/15/2008, on which date our Installation Manager personally supervised the seal and repair of a hole in the base track. Before leaving, the repair crew soaked the entire exterior of the room with water from a hose and could detect no further leakage.
There have been no further service requests from this customer. I became aware of this complaint report this morning when a different customer who purchased a Temo sunroom from a different installer accidentally called us regarding a service issue. We directed them to Temo, as we did not install their room and do not have their information on file.
