- Report: #826313
Complaint Review: Terstappen Germany - Frankfurt Select State/Province
Reported By:
G -
Cambridge, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Terstappen Germany
Airport Frankfurt Frankfurt, Select State/Province, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Terstappen Germany Thrifty Germany Extra charges, fake upgrades Frankfurt, Other
I found Trtstappen online through Egencia, and the offer seemed great - 15 euros per day for 5 days. Upon arrival, it turned out that this price did not include insurance, which was not so nice, but something I expected given the price. What I did not expect was to be charged another $ 20 per day plus VAT for "snow tires", plus a few other charges I could not figure out. In total, I got charged 761 dollars for renting a small car (I rented a Golf, but was "upgraded" to a small Chevrolet) for 5 days. I have not felt tipped off ad badly in a long time and really hope that this report will help people stay away from this company.
1 Updates & Rebuttals
G
Cambridge,Massachusetts,
United States of America
Correction
#2Author of original report
Sun, January 22, 2012
After a phone conversation today, I ended up paying the corrected US$ 261. The agent on the phone was very professional, and I am happy the main issue is resolved. Despite this, I caution all users to be careful with the prices quoted, as you will pay approximately twice the price you expect due to extra charges for insurance and winter equipment.
