Complaint Review: Texas Hydroponics - Dallas Texas

Updated Report: I am the ex-employee of Texas Hydroponics who posted the original reply to one customer complaint. Since, I have not been employed with this company for about a year and a half, many changes may have occurred since I was employed there. In all fairness to the owner of Texas Hydroponics, and all current employees, I feel that my previous statements were out of line, because I had no business venting my personal opinions on a public forum. Furthermore, it was unprofessional and uncharacteristic of me to speak negatively about anyone in my industry. My former employer at Texas Hydroponics was supportive of me during a dark and sad time in my life, and I do appreciate him for that. With that being said, I must further point out that most of the nutrients sold at Texas Hydroponics, at the time of my employment, were fast selling products; and therefore, may not have been affected by the situation described in my previous report. I feel the need to clear the air around the way I expressed myself, in my previous report, as they were simply my opinions, and were not intended to be perceived as a declaration of war on the world, nor on my competitor. Texas Hydroponics has been a pioneer and a leader in the hydroponics field for many years now, and has paved the way for us all.

To all Texas Hydroponics customers:

In response to the initial customer report filed on our company, I would like to apologize for your experience. With 4 stores in three cities we sometimes have situations "slip through the cracks". I was notified of your situation (I remember it clearly) by my store manager and we fired the employee whom denied you the "price match" the following week. Unfortunately, you did not leave contact info, so we were not able to reach you and attempt to resolve your situation.

Once again, unfortunately, some employees take matters into their own hands and lack the professionalism which we all strive to maintain at our company. With that being said, it cost him his job, and is not consistent with our policies to deny the price match guarantee. We have recently invested $30,000 on a new server system, POS, and website.

This system integrates all stores into the same pricing categories and discount levels as it has been difficult to maintain consistent pricing in all stores and the website, as they have been independent systems. In the coming month we will launch the new system...and you can bet discounting will continue to the best of our abilities. We are a brick and mortar store, so we do not match EBAY pricing, but will match other brick and mortar stores pricing as we have clearly stated/done in the past.

In response to our "ex-employee", we are not sorry, but feel sorry for you. Just because your girlfriend left you, does not mean you should go out and declare war on the world. You were given ample time away from work to recover, and returned a sloppy mess. it carried over into your work ethic and attitude. I feel I was as supportive as an employer could possibly be, and frankly got tired of customer complaints that my employee was literally crying tears in the store in front of them. When someone ask how you are doing, they are expecting a simple "Great, and yourself?" not boohoohoo! People come to Texas Hydro to buy products for their gardens, and be offered expert gardening advice. not offer relationship advice and lend you a shoulder to cry on.

After two months of this, it was time for you to go, we made the right decision. I hope you find the mental help or medication which will be necessary for you to snuff-out your internal demons.

In the coming couple of months, Texas Hydroponics will be opening its 12,000 square foot super store in North Dallas, so I hope you are ready to deal w/ the consequences of your actions. The fact is, that we are a large company now, and this "corporate attitude" is necessary in SOME situations to deal w/ the individuals who wish to treat their employment opportunities with the disrespect as you have in the past.

Anyone who feels they have been mistreated at any Texas Hydro location is free to contact me about their situation at [email protected]

To all Texas Hydroponics customers:

In response to the initial customer report filed on our company, I would like to apologize for your experience. With 4 stores in three cities we sometimes have situations "slip through the cracks". I was notified of your situation (I remember it clearly) by my store manager and we fired the employee whom denied you the "price match" the following week. Unfortunately, you did not leave contact info, so we were not able to reach you and attempt to resolve your situation.

Once again, unfortunately, some employees take matters into their own hands and lack the professionalism which we all strive to maintain at our company. With that being said, it cost him his job, and is not consistent with our policies to deny the price match guarantee. We have recently invested $30,000 on a new server system, POS, and website.

This system integrates all stores into the same pricing categories and discount levels as it has been difficult to maintain consistent pricing in all stores and the website, as they have been independent systems. In the coming month we will launch the new system...and you can bet discounting will continue to the best of our abilities. We are a brick and mortar store, so we do not match EBAY pricing, but will match other brick and mortar stores pricing as we have clearly stated/done in the past.

In response to our "ex-employee", we are not sorry, but feel sorry for you. Just because your girlfriend left you, does not mean you should go out and declare war on the world. You were given ample time away from work to recover, and returned a sloppy mess. it carried over into your work ethic and attitude. I feel I was as supportive as an employer could possibly be, and frankly got tired of customer complaints that my employee was literally crying tears in the store in front of them. When someone ask how you are doing, they are expecting a simple "Great, and yourself?" not boohoohoo! People come to Texas Hydro to buy products for their gardens, and be offered expert gardening advice. not offer relationship advice and lend you a shoulder to cry on.

After two months of this, it was time for you to go, we made the right decision. I hope you find the mental help or medication which will be necessary for you to snuff-out your internal demons.

In the coming couple of months, Texas Hydroponics will be opening its 12,000 square foot super store in North Dallas, so I hope you are ready to deal w/ the consequences of your actions. The fact is, that we are a large company now, and this "corporate attitude" is necessary in SOME situations to deal w/ the individuals who wish to treat their employment opportunities with the disrespect as you have in the past.

Anyone who feels they have been mistreated at any Texas Hydro location is free to contact me about their situation at [email protected]

To all Texas Hydroponics customers:

In response to the initial customer report filed on our company, I would like to apologize for your experience. With 4 stores in three cities we sometimes have situations "slip through the cracks". I was notified of your situation (I remember it clearly) by my store manager and we fired the employee whom denied you the "price match" the following week. Unfortunately, you did not leave contact info, so we were not able to reach you and attempt to resolve your situation.

Once again, unfortunately, some employees take matters into their own hands and lack the professionalism which we all strive to maintain at our company. With that being said, it cost him his job, and is not consistent with our policies to deny the price match guarantee. We have recently invested $30,000 on a new server system, POS, and website.

This system integrates all stores into the same pricing categories and discount levels as it has been difficult to maintain consistent pricing in all stores and the website, as they have been independent systems. In the coming month we will launch the new system...and you can bet discounting will continue to the best of our abilities. We are a brick and mortar store, so we do not match EBAY pricing, but will match other brick and mortar stores pricing as we have clearly stated/done in the past.

In response to our "ex-employee", we are not sorry, but feel sorry for you. Just because your girlfriend left you, does not mean you should go out and declare war on the world. You were given ample time away from work to recover, and returned a sloppy mess. it carried over into your work ethic and attitude. I feel I was as supportive as an employer could possibly be, and frankly got tired of customer complaints that my employee was literally crying tears in the store in front of them. When someone ask how you are doing, they are expecting a simple "Great, and yourself?" not boohoohoo! People come to Texas Hydro to buy products for their gardens, and be offered expert gardening advice. not offer relationship advice and lend you a shoulder to cry on.

After two months of this, it was time for you to go, we made the right decision. I hope you find the mental help or medication which will be necessary for you to snuff-out your internal demons.

In the coming couple of months, Texas Hydroponics will be opening its 12,000 square foot super store in North Dallas, so I hope you are ready to deal w/ the consequences of your actions. The fact is, that we are a large company now, and this "corporate attitude" is necessary in SOME situations to deal w/ the individuals who wish to treat their employment opportunities with the disrespect as you have in the past.

Anyone who feels they have been mistreated at any Texas Hydro location is free to contact me about their situation at [email protected]

To all Texas Hydroponics customers:

In response to the initial customer report filed on our company, I would like to apologize for your experience. With 4 stores in three cities we sometimes have situations "slip through the cracks". I was notified of your situation (I remember it clearly) by my store manager and we fired the employee whom denied you the "price match" the following week. Unfortunately, you did not leave contact info, so we were not able to reach you and attempt to resolve your situation.

Once again, unfortunately, some employees take matters into their own hands and lack the professionalism which we all strive to maintain at our company. With that being said, it cost him his job, and is not consistent with our policies to deny the price match guarantee. We have recently invested $30,000 on a new server system, POS, and website.

This system integrates all stores into the same pricing categories and discount levels as it has been difficult to maintain consistent pricing in all stores and the website, as they have been independent systems. In the coming month we will launch the new system...and you can bet discounting will continue to the best of our abilities. We are a brick and mortar store, so we do not match EBAY pricing, but will match other brick and mortar stores pricing as we have clearly stated/done in the past.

In response to our "ex-employee", we are not sorry, but feel sorry for you. Just because your girlfriend left you, does not mean you should go out and declare war on the world. You were given ample time away from work to recover, and returned a sloppy mess. it carried over into your work ethic and attitude. I feel I was as supportive as an employer could possibly be, and frankly got tired of customer complaints that my employee was literally crying tears in the store in front of them. When someone ask how you are doing, they are expecting a simple "Great, and yourself?" not boohoohoo! People come to Texas Hydro to buy products for their gardens, and be offered expert gardening advice. not offer relationship advice and lend you a shoulder to cry on.

After two months of this, it was time for you to go, we made the right decision. I hope you find the mental help or medication which will be necessary for you to snuff-out your internal demons.

In the coming couple of months, Texas Hydroponics will be opening its 12,000 square foot super store in North Dallas, so I hope you are ready to deal w/ the consequences of your actions. The fact is, that we are a large company now, and this "corporate attitude" is necessary in SOME situations to deal w/ the individuals who wish to treat their employment opportunities with the disrespect as you have in the past.

Anyone who feels they have been mistreated at any Texas Hydro location is free to contact me about their situation at [email protected]

Well,

I am an ex employee of Texas

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed a competitor's name