texastreeguy
Richardson,#2REBUTTAL Owner of company
Wed, December 07, 2011
We are a small business and believe every customer must be 100% satisfied. This is why we have a five star rating and do a high percentage of business with people we have already worked for or who have been referred by someone we have worked for. If you do business with 1000 people you will cross paths with someone that is totally unreasonable. This customer hired us to grind a stump and prune a tree in back. We showed up to find an 8 ft tree that had been partially cut down. Not a stump and is alot more work. We still continued and got it done without even asking for more money. She called later because she wanted the tree stripped because she saw the work landscapers did on a neighbors tree. I told her we are arborists and the tree did not need to be stripped. She then got ugly. Inspite of the health of the tree. We still sent a crew to strip the tree and make her happy. They also lie in the report about being a small business owner. This was exposed in my conversation with her.