- Report: #1355899
Complaint Review: That Lala Box LLC - Brookhave n Pennsylvania
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Author Confirmed
Why?
That Lala Box LLC
4100 Edgmont Ave Stuitem B Brookhave n, 19015 Pennsylvania, USA
Phone:
484.649.2251
Web:
Www.thelalabax.com
Categories:
Business Rating:
(0)
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That Lala Box LLC Richard Hentosh thelalabox.com Wired money got no product or refund Brookhave n, King of Prussia Pennsylvania,
I contacted Rich Hentosh the owner of The Lala Box LLC with the intention of becoming a eeseller. I asked all the questions I felt nessisary to insure the product was what it claimed to be and was something I could market in my area. I mentioned to him that I would purchase 10 boxes to start once I in a few days and contined myou doUeda diligen.ce and contacted some of the resellers of theach lala box to see what there experience and interactions withe Rich and the product were like. I learned that Rich often did not get things shipped out on time and waiting a week or more for he to ship product to you was normal and that he could be difficult to deal with. The accusation of being difficult confirmEd my own opin ion of him from my personal interactions with him. The fact that he often 21st late shipping product out worried me enoought that I was reluctant to get involved with the company. I decided to just make the minimum purchase required to gecotec a resellarge wHicham is 5 boxes as stated by the website.
When I contacted Rich to make the order he informed me that the minimum order in now 10 boxes, I told him the website says 5. AAfter telling him that I would purchase 10 boxes when I ordered again he agreed to sell me 5 and gave me his banking info to wire the money. I wired the money around 12:30 on 2-3-17. I contacted him shortly after to send him copies of the wire and ask when he would ship the boxes, he said as soon as the money is in the bank. I contacted him at 4 that day and he said the money was in his account and he would get me the tracking info tomorrow (Saturday ). I called Saturday and he said I'll get you the tracking info today and it would be sent out on Monday. After many attempts Monday to contact Rich by phone and texting finally got a tracking number that said the package had not been picked up by UPS. By Wednesday the sproduct had not been sent out and my calls andntexts were unanswered. I finally sent hint a text requesting a refund He replied to that text saying he would refund my money and he was doing me a favor anyway by sending just 5 boxes, yet he had not sent any. This was on 2-8-17 and I have yet to get my refund, today is 2-13-17.
3 Updates & Rebuttals
Jerry
Columbia,South Carolina,
United States
Rich is a THIEF!
#2Author of original report
Sat, December 02, 2017
I Retracted my original report after speaking to rich and having him say that he would send my products if I reported that he sent the boxes I paid for. I did as he asked and he never sent the products. I wrote the whole thing off as a lesson learned about trusting people. Tonight I saw the response he wrote after saying that he would send my order! Here are the facts: I did initially say I was going to order 10 boxes. But I thought better to only risk $500 in case something goes wrong, which turned out to be smart. I told Rich I was only sending $ for 5 boxes and he was ok with that or else I would not have sent him any money, I did not send half the money expecting 10 boxes and to pay for the second half once they arrived. Lies from Rich. I have a string of text messages between Rich an I to support my side of the story. Rich, I will be taking this matter to court to pursue a remedy and at least have a judgment filed against you and your company. I did intend to let this go but You are such a scummy b*****d that you deserve whats coming to you.
The Issue has been resolved and I have received my products
#3Author of original report
Mon, August 28, 2017
I have received the products that I Ordered and they work better than promised. Thank you Rich for making things right.
TheLalaBox
Brookhaven,Pennsylvania,
USA
This is all lies
#4REBUTTAL Owner of company
Wed, April 12, 2017
I am the owner of this company and this guy is blaintly lying. He initially ordered 10 units but only wired money for 5, i told him he wouldnt receive a discount if he didnt pay for 10, he tried to have me send him 10 units and he would pay for the other 5 when they arrived, I told him thats not how we work, he could pay for the remaining 5 units at discount or i could use the money he paid me and send him 2 units, we went back and forth and i could see he was out to scam my company so we refunded him his money, in retaliation he tried to blackmail me by telling me he was goinh to "ruin my business reputation" online. This guy is a joke. and a scam
