Bestdamntickets.net
Costa Mesa,#2REBUTTAL Owner of company
Wed, October 15, 2008
Unfortunately this person is completely unreasonable and wants something for nothing. There was a simple computer error which posted some $4 tickets on our website for a AC/DC concert on our website. **KEEP IN MIND THIS PERSON FILES A COMPLAINT OVER $4 TICKETS SHE WAS NEVER CHARGED FOR** The order was never accepted and the order was never processed, the customers credit card was never charged and we reserve the right to refuse any order for instances like this. There was no bait & switch because we never tried to get her to pay more, we simply apologized for the mistake and canceled the order. Furthermore, a person who can only afford $4 tickets is not in our target demographic as a customer, so it would be absurd to ask a person with limited financial means to pay for $200 tickets instead. When the customer called we explained the situation, apologized for any inconvenience and the customer appeared to accept our apology, we hung up and went about our business. This was a honest mistake and we are under no obligation to honor a order which would cause us to lose hundreds of dollars. The cheapest seat for this particular concert is almost $200 each. We are willing to lose a little bit of money to keep a customer happy, but this was ridiculous. It also states clearly on our checkout screen: "A return e-mail, which states that your credit card has been charged for your order, serves as acceptance of your offer to purchase tickets." Their credit card was never charged, therefore the order is null and void....simple as that. Again we apologize for any inconvenience caused, but we simply cannot afford to take a loss like this to fill a order. ***THIS PERSON ALSO FILED A COMPLAINT WITH THE BBB WHO RULED IN OUR FAVOR.*** All this over $4 tickets....unbelievable. If anybody has any questions or concerns, feel free to phone our office @ (714-932-0939) and ask for Ed Flores. Our terms and conditions can be viewed on our website at www.bestdamntickets.net We have been in business for years and have never had a negative report on the BBB or ripoffreport until now.