The College Network
Indianapolis,#2UPDATE Employee
Fri, December 19, 2008
Dear Taiwo, I am unable to locate your account with the information provided in your complaint, but would be more than happy to speak to you if you would like to call me at 1-800-634-1443. To address your concerns, I will state that we do not represent ourselves as an academic institution. Our paperwork states that we are an educational services company that provides material and support services to assist our customers in obtaining degrees. We do partner with some colleges and universities to bring unique offerings to non-traditional students. In terms of the financing. I would not say that we sign you up for a loan. You complete a loan application (clearly labeled) and you apply for credit to make your purchase. The cancellation period that you state we fail to inform you of is on the form titled "purchase agreement." It is located in bold print directly above where you signed. If you need a copy of your paperwork to confirm this information, please feel free to call me. I hope I have addressed your concerns and look forward to speaking with you. Sincerely, Rick