- Report: #395881
Complaint Review: The Grant University - Draper Utah
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The Grant University
138 East 12300 South Suite C #183 Draper, 84020-7965 Utah, U.S.A.
Phone:
877-207-1615
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The Grant University Another victim of the grant scam, Draper Utah
My story is no different than anyone elses... Was supposed to be charged $1.98... Then a few days later had a Charge of $69.95, I hae recieved another charge yet (and i dont intend to)but it has only been 4 days since i was charged.
In response to all this I e-mailed the company(just now), called my bank (have to call back tom. @ 8 to file a dispute), had my debit card put on hold, tried to call the scam artist(no answer), but will call them back tom. before i call my bank...(the bank says to try to settle it with the merchant first), but since i'm certain that will be useless i have already began to file my dispute through my bank in writing.(always do this VERY IMPORTANT) as soon as i get any feedback from the grant professor or my bank I will let everyone know how it goes.
I do want to ask if anyone at all has recieved (or know of someone who has recieved)a refund for this charge either though the scammers themselves or though your bank.
Thanks hope i can/have helped
Cassie
Lakewood, Washington
U.S.A.
In response to all this I e-mailed the company(just now), called my bank (have to call back tom. @ 8 to file a dispute), had my debit card put on hold, tried to call the scam artist(no answer), but will call them back tom. before i call my bank...(the bank says to try to settle it with the merchant first), but since i'm certain that will be useless i have already began to file my dispute through my bank in writing.(always do this VERY IMPORTANT) as soon as i get any feedback from the grant professor or my bank I will let everyone know how it goes.
I do want to ask if anyone at all has recieved (or know of someone who has recieved)a refund for this charge either though the scammers themselves or though your bank.
Thanks hope i can/have helped
Cassie
Lakewood, Washington
U.S.A.
1 Updates & Rebuttals
Cassie
Lakewood,Washington,
U.S.A.
grant university **got my money back**
#2Author of original report
Wed, December 03, 2008
ok so here is how my diligence paid off hopefully it can help someone else: Never got a response from the e-mail i sent to TGU, so i called them as soon as it was in there "business hours" had to call several times before i could speak to a person...finally reached a person...told them i wanted a refund and that i better not be carged again. they said no refund, but i could cancel my "membership"...i said ok... then without putting me on hold for so much as a second, she said ok your membership is cancelled and hung up on me...so i called back, spoke to someone else, and asked if i still had an active membership she said yes, so i told her i wanted to cancel it she said ok its cancelled then i said i wanted a confirmation number so i could prove it was cancelled when they tried to charge me next month, she said they would send a confirmation email. tired of argueing i agreed and hung up. then i proceeded to call my bank and file a dispute, all i had to do was tell them the merchent was not cooperative with refunding my money. they said ok...and out the money back in my account. easiest thing ever! i informed my bank that i had no confirmation of my membership being cancelled and if i was charged again i would be filing another dispute they said that if i had to then they would take care of it and make sure the company took out no more transactions through my account. I believe the biggest issue with this whole scam is time. If you fall into the scam try to get out in the 7 day trial period... if you miss that, make sure you file the dispute with your bank within their time limit (usually 60 days) but the sooner the better. dont let your bank bully you out of your money either, if they say no to your dispute then you need to make sure they give you a legitimate reason, not just "you fell for the scam its your problem now"... I have USAA (the best bank ever in my opinion) which is why i caught the $69.95 charge so early, and why i had no trouble filing my dispute. I wish you all the best of luck and hope i was able to help! (sorry im a terrible typist)
