David
Seattle,#2Consumer Comment
Sun, March 14, 2004
Hi, I was most recently the District Mgr for Armstrong Wood Products. We are one the major mfctrs of Parquet and other types of flooring. We also supply parquet to Home Depot, but you didn't buy Bruce and we don't make the one you did. Characteristics of wood are the same so I can provide this insite to you. Cupping, buckling etc is caused by moisture. The floor glued down will not cup or buckle by itself unless moisture is present. Moisture could be from underneath (refrig, or DW leaking) or installers could have used the wrong glue (water based not urethane). Other likely cause is moisture from above. Do you mop your floors with water? That would be my first guess of what went wrong. Unfortunately parquet is a cheaper product you paid 99 cents and somehow you expected the best. We make commercial version of parquet which wholesale for $5.50 per sf so there is quite a range from the low end to the high end. I don't think the product is defective at all. I believe your maintenance or moisture is creating the problem and whatever product you had installed would have resulted in the same characteristics.