Complaint Review: The Lakes rehab - copperopolis California

My dauaghter, Bailee" is an addict.  She got a dUi in another state.  She was in terrible shape and I knew I was seeing her die.  Then She tried to committ suicide in March 2016.  We got the mental hospital to keep her a few days past the mandatory 3 day hold and day and night my daughter "Dawn" and I called all over to get her into rehab or she would be put in jail ion the other side of the continent and we really felt she would die or be put out and die on the streets.  

So to fill the probation requirements and keep her alive after much dread and stress, sleepless nights and calls to many professionals and insurance people we got a $10,000 loan from my mother , Bailee's grandmother.  We tried to buy insurance in many avenues and the owner told us to get blue Cross Platinum.  It will cover everything.. well we could not and we were told our cash would cover all treatment including her P.T.S.D, addictions, health issues and medication as well as a nice diet.

NOT!!!!

They took her to their flaky doctor  ( he is profecient only at treating heroin addicts) once who over medicated her and it made her already severe anxiety so much worse.  Then after they demanded $300 for a real phsychiatrist visit they kep changing it and their drug addict kids who run the place missed giving her a ride to yet another appointment  ( which I had paid for ahead of time) they said  she was in bed..  It is all lies. She and us all had been pushing them to get her real help and she was up waiting all morning  and that is on their cameras/ survelance if they do not / have not accidentally destroyed the tapes.  

That phychiatrist was ok but still didnt listen to any thing the family had kindly after much research suggested nor gave a diagnosis but just kept her on too many drugs and the wrong ones.  I was, as a mothe should be , very very upset about the kids missing her ride to Merced to see Dr Cheang.  I talked with the receptionist at Dr Cheang's office and the woman named mary suggested another rehab and swore everything we talked about was in confidence as I did tell her I do not trust anyone.

I should have listened to my gut.  I said I was so upset with The Lakes I felt like suing them.  She hung up and immediately called Liz who works at the lakes.  Then my daughter called me hysterical, barely able to speak and said mom dont sue them they are going to make me go somewhere else or put me utside to wait for a ride etc etc  and hung up.  At no time was there a person near her or did I hear anyone consoling her or trying to help.  She, my daughter begged that we cough up 10,000 more dollars so they wont send her packing.  

the second call was wosrse. full blown panic attack cant utter words having a asthma attack and again not one person in background to help. she tried to convey to pay more $ and hung up.  Also she rarely could call us as there was 1 phone for several of them but they always let her call to shake us down for more money!!

This occured on her birthday of all times.  

We had visited her that weekend because it was her birthday.  I was looking for the one honest caring employee they had named Paul.  I took a wron turn.  It was Sunday April 17th.  I ran into the young man ( I will get his name later) hes from Ga. and was a heroin addict and thinks hes a big wig there.  well i ran into him accidentally.  i said by the way you all promised to take care of probation and correspondence to them etc... when we brought her here.  his response, "It depends on if you finish paying us."  I was livid.  His nonchalnt attitude withus and especially my beloved Bailees life infuriated me and the lies . So many lies to get our money and we area a poor family.  I said you mean you never even told them she is here.  he said no.

The nest day on monday April 18 I clled probation in Ga where she had DUI.  They had nothing.  I called the Lakes who lied and said it was all done.  I called probation and they had no calls or faxs.  I called agian adn they lied again.  She was about to be rolled up and taken to Ga. due to their lies.  

I paid a lawyer 's referral fee and talked to an attorney who didn't help too much since we are in Ca.  But some advice is better than zero.

there were so so many unprofessional things they were doing and many illegal...that in a bit.  butThe Lakes started saying we, the family was harrassing them! What a joke... Really?  If they did just one thing promised to us and we didnt see Bailees getting worse then we would not feel the need to police this place.  We wished we had left her in good hands and could sleep at night and not worry endlessly.  I am retired.  If i had a job I would have lost it during this time.  The Lakes made my Bailee and all of us a wreck.  And to think we paid them to be tortured.  Worst I couldn't help my "baby".  

next they split chores among the clients.  But my daughter got the hardest which is the womens bathroom with several toilets plus they threw more duties onto her and everyone else only had a small area.

The "rules" changed daily.  Her carton of cigarretes disappeared.  A scuzy heroin addict stole from her and noone would do a search.  

then the lakes allowed kids who had great insurance to move up to staff status while gettin min. wage Bernadette continued billing the blue cross Platinum for 1,000s.  maybe $20,000 a month?? not sure.

Then we were told on fisrt day that she could get a scholarship.  Over time Bailee figured all of this out,.  They were never going to give her help when they thought they could squeeze more out of her G'ma.  and Bernadette allowed kids of her friends to come for free or even to hide from the law.  It was so illegal  

Then theres the gay guys who ere promoted to staff who ripped of all the synthetic heroin and stole ss #s , credi cards I phones and got away with the crime cuz' Bernadette Cataneo knew she would hang herself if she reported this.

I hope someone helps me.  I have kept every fax, letter etc I wrote to The Lakes or Dr Cheang and all of Dawns.

We all felt like we were always being shook down for more money.

It was greed in the purist form.  They do not care about anyone or anything but money.  

Well the day she actually got to Dr Cheang's office my other daughter , dawn and my mother went and met them.  More money for us as we felt the agency was so inept we needed to be present and its 3 hours away.  Motels and food + gas.  But we felt so helpless.  So they went and my mom paid more bucks and the shrink was so so but not at all good enough to help or do the right medications.