Satisified Customer
California,#2General Comment
Thu, October 08, 2009
I wanted to write to say how happy I am that I chose Glenn Stern to modify my home. I was 16 payments behind and my home was in foreclosure. They were able to actually work with the bank for a modification to put my balance owed at the end of the loan, decrease my monthly payments and reduced my interest rate to a low fixed rate. I would not hesitate to recommend this company to people. The office of Glenn E. Stern and with my representative Leo who did an excellent Job.
Stern law
Mission Viejo,#3REBUTTAL Owner of company
Thu, October 01, 2009
We at Glenn E. Stern Law take our business very seriously and take great care to offer the best services available in Home Modification. We encourage any person that might have a complaint to come forward so the matter can be addressed. As of yet we have not been notified by the client who left comments at ripoff report. com. Be aware that any person may leave any comment without verification or even a name and we are uninformed by the client as to this complaint. At Glenn Stern we value all client feedback. We understand homeowners who are losing their homes are very distraught and sometimes misunderstand the process of Loan Modification. That is why at Glenn E. Stern we inform our clients of what to expect upfront in writing. Often when a homeowner is in distress they wait to call until they are far along the process of losing their home. We negotiate and build a case for you to present to the banks. However the ultimate decision is at the Bank. We have the experience working with banks and negotiating a strong case for clients as well as how to present all avenues. We understand the process and can delay sale dates while the modification is in process. This we understand is not a good situation for any involved as the reality of losing a home is extremely emotional and personal. Keeping this in mind we go out of our way to negotiate with your bank, build a strong case for you, keep you informed and always realize our goal of saving your home. We welcome your inquiry into this matter. Please contact us for full and complete information about our business, this complaint and how we can help you save your home. 949-707-1407
anonymous
USA#4Consumer Comment
Sun, September 27, 2009
I can't confirm nor deny the story written by "Over 40 in Laguna Niguel" but it seems like an awfully long story full of irrelevant details in order to discredit this Law Firm.
What I can tell you is that my very good friend who was several months behind on her mortgage hired the Law Office of Glenn E Stern to assist in modifying her mortgage loan and had excellent results. Her monthly payment was cut by several hundred dollars, she was always able to communicate with the office and received excellent customer service. They guided her through the process and kept her informed of all the details. She is highly recommending their services to anyone facing the possibility of losing their home. I will advice her to write her detailed story on here.
Thank you.