- Report: #426189
Complaint Review: The Lionheart Group - Overland Park Kansas
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The Lionheart Group
thelionheartgroup.com Overland Park, Kansas, U.S.A.
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The Lionheart Group The phone call following the first interview with Chuck Siegel CEO of Liongroup Overland Park Kansas
I had read the comments on various blog sites and complaint boards about this company, but as long as it wasn't costing me anything, I decided to play along and see how far I could get.
After the 1 1/2 hour lecture about identity theft that they call "an interview" we were asked to call into to a telephone conference that night.I did this and having had a considerable amount of experience of teleconferencing, it just didn't seem above board right from the start.
At precisley the start time, some unannounced voice welcomed us to the conference and proceed to give us the wrong date!!The first 30 minutes are devoted to "questions" which "Chuck" announced would be in a strict rotation, ie. one person at a time to give everyone a "fair chance" of asking a question.
The questions were so obviously canned from "Chicago, Jacksonville", etc.
Having listened to this BS and having worked out that this was a recording, not a live conference, I bagan actually shouting down the phone to make myself heard (my wife finally thought I had flipped).
The last 15 minutes of the call is spent listening to "Chuck" who cares so much about his business that he takes the time out to personally talk with all his prospective agents!!!!
At the end of the call as he was giving his wind-up speech, I kept shhouting him name CHUCK, CHUCK, CHUCK just in case he was on the line but couldn't hear me. Of course he wasn't, therefore he couldn't. But what made it funny was right at the end,the same voice that opened the "conference" comes back on the line with a weak and feeble "hello?" I just died laughing and hung up.
Now the next day, the area rep was scheduled to call me. I deliberatley did not send in the paperwork he insisted was to be sent in for him to call. But call he did anyway. I asked what his company hoped to gain by using fake conference calls and how was anybody expected to trust them when they down right lied to us, right off the bat. His answer was that he wasn't on the call as he was still driving back from KC, but he feebly went on to say that Mr Siegel is a busy man and can't attend all calls. (Funny that he always finds the time to "personally" answer all the complaints and statements made on websites like this though?)
You make your own mind up and judge for yourselves.
I choose not to join !!
Tony
Chicago, Illinois
U.S.A.
After the 1 1/2 hour lecture about identity theft that they call "an interview" we were asked to call into to a telephone conference that night.I did this and having had a considerable amount of experience of teleconferencing, it just didn't seem above board right from the start.
At precisley the start time, some unannounced voice welcomed us to the conference and proceed to give us the wrong date!!The first 30 minutes are devoted to "questions" which "Chuck" announced would be in a strict rotation, ie. one person at a time to give everyone a "fair chance" of asking a question.
The questions were so obviously canned from "Chicago, Jacksonville", etc.
Having listened to this BS and having worked out that this was a recording, not a live conference, I bagan actually shouting down the phone to make myself heard (my wife finally thought I had flipped).
The last 15 minutes of the call is spent listening to "Chuck" who cares so much about his business that he takes the time out to personally talk with all his prospective agents!!!!
At the end of the call as he was giving his wind-up speech, I kept shhouting him name CHUCK, CHUCK, CHUCK just in case he was on the line but couldn't hear me. Of course he wasn't, therefore he couldn't. But what made it funny was right at the end,the same voice that opened the "conference" comes back on the line with a weak and feeble "hello?" I just died laughing and hung up.
Now the next day, the area rep was scheduled to call me. I deliberatley did not send in the paperwork he insisted was to be sent in for him to call. But call he did anyway. I asked what his company hoped to gain by using fake conference calls and how was anybody expected to trust them when they down right lied to us, right off the bat. His answer was that he wasn't on the call as he was still driving back from KC, but he feebly went on to say that Mr Siegel is a busy man and can't attend all calls. (Funny that he always finds the time to "personally" answer all the complaints and statements made on websites like this though?)
You make your own mind up and judge for yourselves.
I choose not to join !!
Tony
Chicago, Illinois
U.S.A.
4 Updates & Rebuttals
Chuck Siegel
Waco,Texas,
U.S.A.
Response to Tony
#2REBUTTAL Owner of company
Sun, March 01, 2009
Tony - I can appreciate your frustration, but you'd obviously decided that what we do isn't for you prior to even getting on that call, which is a good thing in preserving both your time and ours. My schedule doesn't always permit me to be on those calls personally, and that's why the recorded call exists. Our local interviewers don't position that as a "live question and answer call" for that reason. But it really IS me on that call communicating a very important message to those who might consider becoming part of our team - and it's the only time candidates get to hear directly from me. We want our new Agent candidates to have a dose of "reality" as they consider whether or not we're a good fit for one another and that call is designed so that those who would be happier elsewhere will realize it and move on. It works well. All the best in your career search, Chuck Siegel
Chuck Siegel
Waco,Texas,
U.S.A.
Response to Tony
#3REBUTTAL Owner of company
Sun, March 01, 2009
Tony - I can appreciate your frustration, but you'd obviously decided that what we do isn't for you prior to even getting on that call, which is a good thing in preserving both your time and ours. My schedule doesn't always permit me to be on those calls personally, and that's why the recorded call exists. Our local interviewers don't position that as a "live question and answer call" for that reason. But it really IS me on that call communicating a very important message to those who might consider becoming part of our team - and it's the only time candidates get to hear directly from me. We want our new Agent candidates to have a dose of "reality" as they consider whether or not we're a good fit for one another and that call is designed so that those who would be happier elsewhere will realize it and move on. It works well. All the best in your career search, Chuck Siegel
Chuck Siegel
Waco,Texas,
U.S.A.
Response to Tony
#4REBUTTAL Owner of company
Sun, March 01, 2009
Tony - I can appreciate your frustration, but you'd obviously decided that what we do isn't for you prior to even getting on that call, which is a good thing in preserving both your time and ours. My schedule doesn't always permit me to be on those calls personally, and that's why the recorded call exists. Our local interviewers don't position that as a "live question and answer call" for that reason. But it really IS me on that call communicating a very important message to those who might consider becoming part of our team - and it's the only time candidates get to hear directly from me. We want our new Agent candidates to have a dose of "reality" as they consider whether or not we're a good fit for one another and that call is designed so that those who would be happier elsewhere will realize it and move on. It works well. All the best in your career search, Chuck Siegel
Chuck Siegel
Waco,Texas,
U.S.A.
Response to Tony
#5REBUTTAL Owner of company
Sun, March 01, 2009
Tony - I can appreciate your frustration, but you'd obviously decided that what we do isn't for you prior to even getting on that call, which is a good thing in preserving both your time and ours. My schedule doesn't always permit me to be on those calls personally, and that's why the recorded call exists. Our local interviewers don't position that as a "live question and answer call" for that reason. But it really IS me on that call communicating a very important message to those who might consider becoming part of our team - and it's the only time candidates get to hear directly from me. We want our new Agent candidates to have a dose of "reality" as they consider whether or not we're a good fit for one another and that call is designed so that those who would be happier elsewhere will realize it and move on. It works well. All the best in your career search, Chuck Siegel
