Eugene
Allentown,#2Author of original report
Tue, May 16, 2006
I hope as the QA Manager in Knoxville you would pass this information on to "THE MAIDS" Headquarters. I sent them an e-mail and received no response. Their WEB Site is more concerned about selling franchises then making sure the franchises are being run properly. My guess is they will do nothing. Just as they did for me. I currently use a different company called MERRY MAIDS. I would reccomend them over "THE MAIDS" any day. They actualy respond to any concerns, and take care of them ASAP. I was actually having a conversation with an employee of my new service. It seems they picked up many new customers from "THE MAIDS".
Sharon
Knoxville,#3UPDATE Employee
Mon, May 15, 2006
The Maids company that I work for would have gone over backwards to make this customer feel like she was a customer. Dont take one comment from the maids in this complaint as a response from all the different franchises of the maids. Our employees work hard to please their customers, and want to help them with the cleaning of the home. I am sorry that this customer had such a bad experience with The Maids, and hope in the future that she can trust another maids company to work in her home. A customers trust is the most important thing that you can have to have a successful company, This is why i work for the maids and maybe the company that caused this problem will realize this to be the truth.