pat
liverpool,#2Consumer Comment
Wed, October 04, 2017
Go to the BBB, which has nothing but complaints for them, look up complaints for this company by google and you'll see hundreds of people describing many of the things you described. Agents always away, their bosses always away. them desperatly trying to put blame on a REAR ENDED complaintant. (You are NEVER at fault in a rear end collision.) If you got there first, they wqere supposed to back off. Everybody is assuming a polic report claimed you were responcible. That's not how MSA works...they put it on you to chase their claim you were at fault. IMO you'll probably get ahold of the police report and find you weren't but you'll also find theyre still on vacation! What to do? Well they don't like negative press! and YELP is read by everyone..wink wink!
a lot of these comments are BY INSURANCE AGENTS!
insureyou
Alabama,#3Consumer Suggestion
Sun, July 20, 2014
I am an insurance agent who has no affiliation with MSA at all.
The police decide who is at fault in an auto accident. That is why you should always call the police.
The insurance adjuster reads the police report and pays the claim based on that. The insurance agent is left completely out of the claims loop these days.
No need to blame the agent, adjuster, or insurance company in this case. They did send you a check right?
Sirch-Two
..,#4General Comment
Wed, May 15, 2013
You caused the accident dufus... you merged off of the highway into the path of a vehicle that was already established on the roadway. Don't expect to ever see that $500 deductible. Take responsiblity for your actions...own it. Your insurance company is doing their job & doing it properly. Remeber this the next time you need to merge onto a roadway.
John
Greenville,#5General Comment
Tue, December 25, 2012
When you said merge onto the highway from the entrance ramp- this puts you into fault for entering the path of an oncoming vehicle- You are at fault. If you were merging off of the highway onto a ramp- then the other vehicle would be at fault for following too close. Your agent should have given you guidance on this. Don't avoid Mainstreet- avoid your agent.
Steven
Jacksonville,#6General Comment
Tue, September 11, 2012
You should alway watch what you say when dealing with the other persons insurance company. A better thing to do would be to have them deal with your insurance company if possible.
If someone tail ended you it is best to take pictures then and there with your cell phone as well as getting the information.
Did this happen in FL or MA?
When you exited off the interstate was the car following you or were you in fact merging on to the state highway and were you supposed to yield to traffic already there?
Hopefully you did not cash the check since that can be construed as accepting the settlement that they offered you. I am pretty sure you cannot file a small claims case against the insurance company if that is the case since you already settled with them. You MAY be able to file a small claims case against the driver of the other vehicle to offset your deductible but you should check out the laws of your state.
Was the other driver cited for hitting you? If so did the other driver plead guilty or no contest to the charges?
Bubba Lee
REd Deer,#7General Comment
Mon, September 10, 2012
Where I live a "not at fault" crash is no deductable.
This is where it gets fun.
Take the police report and all other documents.
File a small claims suit againt the offending insurance company.
One of two things will happen. You will explain why you think they should pay and they will defend themselves. You will win or loose. Be care full to follow all the silly rules and don't say anything you can't absolutely prove.
2nd the insurance company doesn't show for the court date and you get to leagaly pester them until they pay.
Good Fun either way.
TWSM
Southold,#8Consumer Comment
Mon, September 10, 2012
Ok I hate to sound dumb, but is the insurance company supposed to cover your deductible if you show the accident is not your fault? I thought you always had to pay the deductible regardless of whose fault it is?