RonaldD
United States of America#2Consumer Comment
Sun, June 03, 2012
I am one of the travelers affected by the fine print. Turns out, the fine print that Mexico Travel Company uses was NOT the one our Daily Deal website used on our promotion. The T&C of the Mexico company say were supposed to be over 28 years of age and both of us are not. We complained and threatened them with negative posts and they let us have our trip but clearly, the problem began when we were given the T&C switch-a-roo. The people at the Mexico center were getting irate callers with different rules and we picked up they were overwhelmed, tired and afraid they might say the wrong thing so we kinda used it to our favor.
MexicoTravel123
Texas,#3UPDATE Employee
Sun, June 03, 2012
Just the facts, Mam , just the facts. I been wanting to respond to this ad before but when I saw your same post at another complaint site, I wanted to state my rebuttal, to keep a level playing field. First: If you were so hurt and have the proof, why do you hide your name? Second: Why dont you mention your daily deal website name? Why only theirs? Isnt it fair to ask? Your tone is vindictive and not convincing
Every great vacation at a 4-5-star resort sold at a deep discount has a catch and there are Terms & Conditions in order to qualify for the promotion. Each hotel has their own rules some dont care if you mention their brand, others prohibit. But most are upscale and do not want an empty room but the last thing they need is a Daily Deal website with teenage demographics sending travelers with little buying power they cannot afford a breakfast, wreck the room, play load music till 3am and walk around drunk half naked upsetting the rest of the tourists who paid top dollar to relax. Thats why the hotels place the conditions...not the company doing the customer service and reservations
The Terms and Conditions are very explicit for the buyer to read BEFORE they purchase and there is a section by every legitimate daily deal website for Fine Print. Before you run a promotion, it must be approved by the organization receiving the calls from your buyers PRIOR to launching and which you do not mention in your post. When you are in charge of the travel section of a daily deal website as you state you are/were, it is your responsibility and duty to conduct Due Diligence BEFORE you sign a contract on behalf of your company representing your clients and check out the company offering a deal too good to be true as you described, call the hotel, fly down to meet them, etc. but you didnt and instead went along with the deal motivated by greed and profit to meet your bonus commissions. Then when there is a problem with the fine print you want to step aside and blame others and no wonder your boss is upset at you. He knows you are as much to blame.
As you know, your website caters to a young demographic, and now your problem is that most nice hotels running deals with you are cutting you off because most of your buyers do not qualify for the promotions and have low buying power and when they do travel, they are the ones that complain/ and have most free time to post negative stuff because they are computer savvy verses a more mature 50+ generation.
Its just the way it is. It is human nature for you to be upset when you disappoint your girlfriend. Most of the high-end promotions cater to married mature couples who might even be capable to purchase an opportunity at Disney, Vegas, Bahamas or Mexico. I am not a traveler with this company, but I know your daily deal business and I was motivated to write this post after reading yours, so typical of pointing a finger and have 3 point back to you.