Friesian Trainer
Largo,#2Consumer Comment
Thu, August 20, 2015
http://www.extension.umn.edu/agriculture/horse/nutrition/effect-of-small-square-bale-feeder-design/
#3Author of original report
Thu, August 20, 2015
It would be wonderful if the company has changed its management and practices. Even better if they would make it right by sending me two measly grates that are not shoddy. The old versions of these apparently were fine, so maybe they went back to that style?
I totally agree that this feeder type is the best option I've found to feed a lot of hay slowly. It was only the "new"(temporary?) design of the grates not holding up for more than a week, then the terrible "service" and lack of standing behind their product, that was my issue. Unfortunately after hundreds of dollars spent, my feeders are not useful due to all of the gratea breaking after they were put into service, and my horses do not abuse or even play with anything.
The link you provided to the UMN result doesn't work, there is a 404.
Friesian Trainer
Largo,#4Consumer Comment
Wed, August 19, 2015
Reading the horrible reports from a while ago I felt it only decent to report that I am a customer who has recently (13AUG2015) purchased two feeders and two sets of grates. Never once has any man ever answered the phone, just Brenda and Lacey - two individuals that run the company and give great fast responses and quick turn around on orders.
As for the feeder, it is stout, well built and withstands the hoof of my thoroghbred, Friesian/ Draft and the Arabians; rarely has it been turned over.
I did my research, and found this to be the best feeder on the market for ROI. I replaced 4 large nibble nets with two of these and moved the nibble nets to the stalls. For the paddock, this is by far the best feeder, I recommend the nibble net for stall use since hay tends to fall to the ground through the square holes in the nibble net. The natural feeder does not have that problem, as it has a thick sliding bottom panel, keeping hay pieces inside the feeder and off the ground.
If you are interested in the product look at the University of Minnesota's testing of the product.
Don't let the google result "rip off report" scare you off from buying this awesome feeder, and the company's staff are professional, courteous and prompt.
recipefordisaster
scituate,#5Author of original report
Sun, October 06, 2013
This report must really bother them, because they have deleted all of the complaints they could by ALL of their unhappy customers. This report stands for all to see whethether they like it or not.
This page is completely made up; of course I started with the large grates for much longer than I needed to per the distributor and even the previous owner of the company. My complaint was about the defective construction and subsequent quick breakage of the feeders, not how often they need to be loaded!! This person seems to be a habitual liar, trying to improve the appearance of his company based on complete fabrication. I don't appreciate the allusion that I am too stupid to feed my horses properly... my horses aren't and have never been frustrated one bit, and they are in excellent shape. Also, more absurd lies about me and the phone-funny they don't want any communication that can be documented. Once the verbal abuse showed up in writing and to my distributor, can you blame me for not being interested in the phone conversation? Not to mention I don't have long distance service or convenient phone call hours. Silly!
http://thenaturalfeeder.com/?page_id=304#respond