- Report: #375050
Complaint Review: The Pedigree Shop - Lone Tree Colorado
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Author Confirmed
Why?
The Pedigree Shop
8505 Park Meadows Ctr Dr Lone Tree, 80124 Colorado, U.S.A.
Phone:
720-875-0181
Web:
N/A
Categories:
Business Rating:
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The Pedigree Shop and our dead puppy Lone Tree Colorado
We just buried our 2 month old puppy taken home for 24 HOURS with massive medical problems stemming from poor The Pedigree Shop (TPS) care. The customer service, post-purchase, regarding your pet experience here is appalling! My advice to any potential interaction with this shop and owner would be to BEWARE and go to a reputable breeder or mom-and-pop type pet store not a chain store.
Our puppy had numerous medical problems (advanced case of Giardia, hypoglycemia, positive for lethal and highly infectious PARVO virus, serious dehydration, etc) we had the option to return the puppy but were told that she had nothing more than Giardia; like it's the most natural thing for a new puppy to come home with advanced Giardia. Four DVM doctors (two ER hospital level) told us she had many serious problems, very strong positive tests for PARVO and she made it ONE DAY outside of TPS before she had seizures, agonal breathing, and was euthanized. Did they care? No, numerous calls to the owner, Lisa Senecal, went unreturned and we were told through TPS employees that she would only reimburse us for the cost of the puppy. The medical bills we incurred were on us despite the fact that THEY advised us to seek medical attention. At one point we were told PTS would reimburse us for the medical care equal to the cost of the puppy ($600) or give us a new puppy. Well, when faced with the fact of a little puppy slowly dying in your hands, shop members telling you she's "OK, nothing wrong", and the idea of the type of 'care' she would receive back at TPS, we opted for emergency care.
We're missing our little puppy, out $1000 for care, our two children are very sad, and TPS owner, Lisa Senecal, is 'unavailable'. This is a pattern of blatant disregard for basic customer service and total apathy.
The next message I send out is to the Colorado State Board of Veterinary Medicine as an alert of potential rampant PARVO virus there at TPS. Then I will add another complaint to the numerous existing complaints against TPS there at the BBB, followed by a letter to the Colorado AG for consumer affairs.
Patrick
Parker, Colorado
U.S.A.
Our puppy had numerous medical problems (advanced case of Giardia, hypoglycemia, positive for lethal and highly infectious PARVO virus, serious dehydration, etc) we had the option to return the puppy but were told that she had nothing more than Giardia; like it's the most natural thing for a new puppy to come home with advanced Giardia. Four DVM doctors (two ER hospital level) told us she had many serious problems, very strong positive tests for PARVO and she made it ONE DAY outside of TPS before she had seizures, agonal breathing, and was euthanized. Did they care? No, numerous calls to the owner, Lisa Senecal, went unreturned and we were told through TPS employees that she would only reimburse us for the cost of the puppy. The medical bills we incurred were on us despite the fact that THEY advised us to seek medical attention. At one point we were told PTS would reimburse us for the medical care equal to the cost of the puppy ($600) or give us a new puppy. Well, when faced with the fact of a little puppy slowly dying in your hands, shop members telling you she's "OK, nothing wrong", and the idea of the type of 'care' she would receive back at TPS, we opted for emergency care.
We're missing our little puppy, out $1000 for care, our two children are very sad, and TPS owner, Lisa Senecal, is 'unavailable'. This is a pattern of blatant disregard for basic customer service and total apathy.
The next message I send out is to the Colorado State Board of Veterinary Medicine as an alert of potential rampant PARVO virus there at TPS. Then I will add another complaint to the numerous existing complaints against TPS there at the BBB, followed by a letter to the Colorado AG for consumer affairs.
Patrick
Parker, Colorado
U.S.A.
3 Updates & Rebuttals
minus69
Longmont,Colorado,
United States of America
My puppy purchase...FYI
#2General Comment
Mon, February 06, 2012
I just purchased a puppy from that store on 1/29/12. Beautiful dog but after the initial checkup vet visit we found out she had worms, giardia, and kennel cough. Not happy about this and will be calling the store to complain.
Lori
Lone Tree,Colorado,
United States of America
The Pedigree Shop response
#3REBUTTAL Owner of company
Fri, April 22, 2011
When the client first contacted the store I was not in, my staff is trained to ask questions about the situation in order to understand it and be able to further advise the client. After they talked to the client they contacted me and I came in to call and talk to the client. When I called them I also asked them about the type of tests that were run in order to get a better understanding of what was going on. After getting the information I need I gave them several options to consider how they wished to have their puppy treated.
- Return the puppy for a refund and we would take to our vet and have it treated.
- They take the puppy to our vet and have it treated at our expense.
- We go get their puppy from their vet and take it to our vet and have it treated at our expense.
- They have the puppy treated and we reimburse them the cost up to the purchase price of our their puppy.
The client decided to take it to another emergency vet and after having talked with them they chose to have the puppy euthantized. After the client had finished at their vet, we did refund their money on the puppy. During the three hour time period from the first phone call to notify us of a problem and the time the puppy was euthanized, I spoke with them several times. I am truly sorry for their loss. I do feel I did everything I could to offer assistance with the treatment and care for the puppy. The client had a written warranty on their puppy and chose to not use the options in it. We also gave them options outside of the warranty in order to assist them. However, they chose not to use any of those. Again we are truly sorry for the loss of their puppy.
Lori Senecal
Owner
The Pedigree Shop
720-875-0181
Lori
Lone Tree,Colorado,
United States of America
The Pedigree Shop response
#4REBUTTAL Owner of company
Fri, April 22, 2011
When the client first contacted the store I was not in, my staff is trained trained to ask questions about the situation in order to understand it and be able to further advise the client. After they talked to the client they contacted me and I came in to call and talk to the client. When I called them I also asked them about the type of tests that were run in order to get a better understanding of what was going on. After getting the information I need I gave them several options to consider how they wished to have their puppy treated.
- Return the puppy for a refund and we would take to our vet and have it treated.
- They take the puppy to our vet and have it treated at our expense.
- We go get their puppy from their vet and take it to our vet and have it treated at our expense.
- They have the puppy treated and we reimburse them the cost up to the purchase price of our their puppy.
The client decided to take it to another emergency vet and after having talked with them they chose to have the puppy euthantized. After the client had finished at their vet, we did refund their money on the puppy. During the three hour time period from the first phone call to notify us of a problem and the time the puppy was euthanized, I spoke with them several times. I am truly sorry for their loss. I do feel I did everything I could to offer assistance with the treatment and care for the puppy. The client had a written warranty on their puppy and chose to not use the options in it. We also gave them options outside of the warranty in order to assist them. However, they chose not to use any of those. Again we are truly sorry for the loss of their puppy.
