- Report: #567256
Complaint Review: The Printer Depot The Printer Depot.net Printer Depot Www.theprinterdepot.net - Internet
Reported By:
robertw47777 -
fort lauderdale, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Printer Depot The Printer Depot.net Printer Depot Www.theprinterdepot.net
Internet, United States of America
Phone:
972-494-3366
Web:
www.theprinterdepot.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Printer Depot, The Printer Depot.net, Printer Depot, Www.theprinterdepot.net Very Poor Customer Service Internet
I had a very poor experience with this company. Ordered a printer in Dec. Took quite a while to get it. Had no tracking number nor could employees even find my order even though I had been charged. Printer ran for a little while and stopped working. They offered a 6 month warranty with the product. I called at least a dozen times, each time I was told I would get a return phone call which never happened. Sent many emails and finally got a reply. Took another 2 weeks to get an RMA. THey picked up the printer and promised a refund. After that, the run around. I have achives of the email where their rep Christopher gives me all sorts of excuses. I am sure he has his hands full with other unhappy customers. Called my credit company so we can get this resolved. I can only wonder why the company could not resolve this and we have to go the hard way. Do they expect customers to give up? I would avoid them at all costs. There are so many online vendors with excellent service like Amazon. Newegg or other liquidators that actually repond to customers.
1 Updates & Rebuttals
The printer depot
garland,Texas,
U.S.A.
apologize that you experienced a problem.
#2REBUTTAL Owner of company
Mon, February 22, 2010
We apologize that you experienced such a problem with us. This is truly not indicative of the great service that we usually provide to all of our dear customers.
We have tens of thousands of happy customers that have been with us for many years. We have made many improvements to make this process better for our customers. Again, please accept our apologies.
