- Report: #519423
Complaint Review: The Puppy Experience Aquebogue NY - Aquebogue New York
Reported By:
veryannoyedconsumer -
, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Puppy Experience Aquebogue NY
# 487 RTE 25 (MAIN RD), Aquebogue, NY 11931 Aquebogue, 11931 New York, United States of America
Phone:
6317726484
Web:
http://seeapuppy.com
Categories:
Business Rating:
(0)
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The Puppy Experience, Aquebogue NY Jenna Connolly, Jessica, Scott - the owner The Puppy Experience refuse to give me my full refund after they agreed to do so. Aquebogue, New York
On 9/29/09 I spoke to Greg Levine to preorder a Salt and Pepper, Female, Miniature Schnauzer with natural ears from The Puppy Experience in Aquebogue, LI for $1113.41. We agreed that the puppy will be available for me to take home on 10/30/09.
On 10/8/09, I called the store to ask if it was too late to change the color of the miniature schnauzer to black. The woman who I later found out is named Jessica, told me that I can change the color to black and will be billed the same price for the puppy.
On 10/12/09, I received a call from Jenna from The Puppy Experience and had informed me that they will need to bill me $54.31 more since that's the price of the black puppy they found. Few days later, I happen to call the store about complains I found online. Jenna then told me that she misinformed me about the delivery date of the puppy and the puppy is not available to be taken home until 4 weeks later, around Nov 20. I asked her to refund my deposits since they cannot meet the delivery date and she also admitted that it was her fault for confusing the dates.
Jenna said she will call me back the next day to put in the refund because their credit card machine is broken. After trying for a few days to speak to Jenna, my call was eventually directed to Scott on 10/24, the store owner who then refused to give me my refund. I have witnesses who heard him used derogatory language towards me because I insisted on getting my refund and he also threatened to call the cops if I come to their store and speak to him in person rather than settle the dispute over the phone.
I have tried settling the issue with them and called numerous times and they have been giving me the run around. The employees of this store are liars. They've been avoiding my calls. The owner is rude. I never signed any contract with them and yet they still refused to give me my refund. There is nothing in the receipt that says my deposit is non-refundable. I never saw or interacted with the puppy. I just want my money back for $1167.72.
2 Updates & Rebuttals
veryannoyedconsumer
United States of AmericaUpdate to the original report part 3
#2Author of original report
Sat, November 07, 2009
This is an update to the previous posting. I have posted an update last night but it didn't post for some reason so I'm re-writing it again.
I would like to first apologize to Greg Levine , Jenna Connolly and Jessica for including their names on this report. I was upset and very frustrated about getting my refund that I ended up lashing out on them. In actuality, they did their best to be helpful from beginning to end. Greg Levine was the one who took down my initial order. I never spoke to him after that. Jessica just takes down my messages. Jenna is the one who I've been talking to throughout the whole process. I realized that she tried her best to be helpful and also was very cooperative. She even sent me a picture of the puppy while I still wanted it (before the miscommunication happened), and did tried her best to give me my refund. She was also nice and professional throughout. I am sorry if I have offended these 3 people in any way or form. My frustration took the best of me. I do hope that if you do go visit The Puppy Experience that they will be helpful to you as they were to me.
As for the update on my case, Scott did eventually agree to give me my refund. He was a lot nicer on the phone and assured me that he will not fight the dispute case that I have filed with my credit card. I will hold him to his words and hope that he do what he said he will do. It takes 15-30 days for me to see the result of the case I filed with my credit card.
veryannoyedconsumer
United States of AmericaUpdate to the original report
#3Author of original report
Sat, November 07, 2009
I'm posting in response to my original post. I would like to issue an apology to the employees of The Puppy Experience: Greg Levine, Jenna Connolly and Jessica who I have included in this report. Out of my anger and frustration over the whole dispute, I ended up lashing out on them. Greg Levine was never involved in the dispute since he only took down my order. He was actually patient taking down my order. Jessica only picked up the calls and directed the calls. She also took down the change in my order but she wasn't who I was dealing with. As for Jenna Connolly, she was cooperative and helpful throughout the process, from beginning to end. I understand it is not her fault that there was a delay in my refund. I realized that she did make some effort to get me the puppy that I wanted at the time that I wanted, and also made efforts to give me my refund when I decided I no longer wanted the puppy. She even sent me a picture of the puppy before the dispute started. She did what she's supposed to do. I would like to apologize if I have offended these three people in any way or form. If you do decide to go to this store, I hope they will be as helpful like they have been to me.
I also want to inform you that the store did eventually agreed to give me my refund. The owner has agreed not to issue any statement to my credit card company, so that I will win my dispute case and get my refund. I hold them to their words and I hope this time around this issue really has been settled. I will be waiting for my credit card company to issue me the final report. It can take 15-30 days for me to find out.
