- Report: #450714
Complaint Review: The RUSH Fitness Complex - Corporate Knoxville TN - Knoxville Tennessee
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The RUSH Fitness Complex - Corporate Knoxville TN
155 Canton Hollow Road Knoxville, 37934 Tennessee, U.S.A.
Phone:
865-777-7874
Web:
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The RUSH Fitness Complex - Corporate, Knoxville, TN Purchased 36 training sessions, only used 14 when my job relocated me. They will not refund the money for the additional 22 sessions totaling $770! Knoxville Tennessee
Last year, I purchased 36 training sessions for $1259 upfront by credit card. I was only able to use 14 sessions when my job told me that they were relocating me. I have 22 sessions remaining totaling $770.
I purchased the sessions at the same time I joined the gym. When I signed the contract to become a member, I inquired about membership cancellation. They said that all I had to do was provided written notice and pay a cancellation fee. I assumed that this applied to the training sessions as well because the trainers were employed by the RUSH - not an outside training agency. I was never told that they were non-refundable
This was my first time in Tenn and first time buying training sessions. I have made several attempts to resolve this but corporate fails to return my phone calls. I finally got an email from them stating that they apologize for my situation but the sessions are non-refundable and non-transferable.
I felt like they used dishonest sales tactics to get me to purchase. It is highly unfair that they get to keep my hard earned money for services I will never receive!
I would like to take legal action against this if possible. Any reputable agency would offer you a refund for services not rendered.
This place is such a scam! They have managers that change like the wind and corporate is not helpful.
I would avoid this place at all cost! Find a gym that is ethical and adheres to better business practices.
Deocha
Battle Creek, Michigan
U.S.A.
I purchased the sessions at the same time I joined the gym. When I signed the contract to become a member, I inquired about membership cancellation. They said that all I had to do was provided written notice and pay a cancellation fee. I assumed that this applied to the training sessions as well because the trainers were employed by the RUSH - not an outside training agency. I was never told that they were non-refundable
This was my first time in Tenn and first time buying training sessions. I have made several attempts to resolve this but corporate fails to return my phone calls. I finally got an email from them stating that they apologize for my situation but the sessions are non-refundable and non-transferable.
I felt like they used dishonest sales tactics to get me to purchase. It is highly unfair that they get to keep my hard earned money for services I will never receive!
I would like to take legal action against this if possible. Any reputable agency would offer you a refund for services not rendered.
This place is such a scam! They have managers that change like the wind and corporate is not helpful.
I would avoid this place at all cost! Find a gym that is ethical and adheres to better business practices.
Deocha
Battle Creek, Michigan
U.S.A.
1 Updates & Rebuttals
Susan
This City,Illinois,
U.S.A.
Your fault
#2Consumer Comment
Mon, May 11, 2009
You signed the contract and paid. Now you want a refund because you only used 14 of the 22 sessions you paid for? How is this the gyms fault that you didn't go to the last 22 sessions you contracted for? I dont know this place and dont go to gyms.
