Rick
#2UPDATE EX-employee responds
Wed, August 17, 2011
The problem you had with your scooter repair is due to the refusal of the Senior Vice President of Operations at The Scooter Store to admit that the service technicians actually need training to be qualified to repair the units that they sell. His feeling is that the techs will learn through OJT (On the Job Training) and working with other technicians. Especially in the case of scooters, the techs should be trained to follow the diagnostics using test equipment which would report exactly what is causing the malfunction. Instead, the VP would rather not spend the money to properly train the technicians and hope that "parts changing" and the ignorance of the customers will allow incompetent technicians to "repair" the equipment. These calls are billed to Medicare.....and the repeat calls are billed to Medicare.....and so on and so on..........