- Report: #630116
Complaint Review: The Scottsdale Veterinary Clinic - Scottsdale Arizona
Reported By:
Tim -
Scottsdale, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Scottsdale Veterinary Clinic
7311 East Thomas Road Scottsdale, 85251 Arizona, United States of America
Phone:
(480) 945-8484
Web:
www.scottsdaleveterinaryclinic.com
Categories:
Business Rating:
(0)
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The Scottsdale Veterinary Clinic Scottsdale Veterinary Clinic, TSVC No Veterinarian at location at night, vet techs and Dr Langhofer lied about being DVM Scottsdale, Arizona
I scheduled a late night appointment with The Scottsdale Veterinary Clinic, they go by the name TSVC on their advertising, since they were the only animal clinic with late, after work, hours. When I arrived at 9pm there was only one person in the building that I saw. The same guy who was working the phones / checkin counter was the person who looked at my dog. I asked him if he was a DVM and he said that he was, but he did not seem to have the knowledge a DVM would with my dog. He did not do anything wrong or problematic with the checkup but just his lack of proper procedure alerted me to a problem. After the appointment, when I arrived home, I checked the TSVC website to see if the "DVM" was listed on the website. His picture was not listed as one of the vets. I called and spoke with Dr. William Langhofer the next day and was told the person who saw me was a DVM. I still was not assured since everything seemed wrong about the situation. The next day I drove over to the Scottsdale Veterinary Clinic and asked the woman at the desk for a list of vets that worked there, pretending to be a new client looking for a new vet. The list she gave me did not include the man who Dr. Langhofer said was a DVM the previous day. I double checked with her to see if there were any other DVMs who part timed or operated out the facility and she said "no". I asked by the guy's name if he was a DVM and she got uncomfortable looking and said he was their night time pet hotel guy. I demanded to see Dr. Langhofer, but he would not see me as he was busy with patients. I waited an hour and then left. He was available on the phone later that day when I pretended to be a different person with a question (I had previously held for 25 minutes waiting for him....when I called back an hour later I got right through when I "was someone else"). I demanded my money back and wanted an apology for him lying to me. Dr. Langhofer told me he had said all along that the pet tech was TRAINING to become a DVM, but was not actually a DVM. I asked him what school he was enrolled in and that I would verify with them about his potential DVM status, etc. Dr. Langhofer said he was not sure if he was even in a school, but was working their towards his DVM. I demanded my money back and Dr. Langhofer refused.
