- Report: #687530
Complaint Review: The Shutter Company Limited - London Internet
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Author Not Confirmed
Why?
The Shutter Company Limited
34 GREYSTOKE GARDENS London, W5 1EP Internet, United Kingdom
Phone:
0845 434 6064
Web:
www.theshuttercompany.net
Categories:
Business Rating:
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The Shutter Company Limited WARNING- PAID 50% deposit 3 months ago and STILL no Shutters- No real office and no response to my numerous messages!!! London, United Kingdom Internet
The The Shutter Company looked very professional on all levels, from the website to the reception when I called in, to the Salesman who arrived to take the measurements andshow me the samples. Rob (the salesman)assured me that delivery would take place before Christmas and someone would contact me with regards to an installation date but Christmas came and I had not received a call about an installation date. I was put through to "one" of the managers (which I later found out was the "only" manager, as this company is a "one man band") only to be told that due to the bad weather over Christmas, my shutters could only be delivered in the New year and someone would call me the first week back in January to arrange installation of my shutters.
Again, I received no call and when I contacted Yusef ("manager") he told me that they had not received the shipment as yet and I could expect installation at 08:00am 21st January 2011. I waited all day and called the Shutter Company every 2 hours, just to be told that Yusef was not available. Since this date, I have left numerous messages for Yusef and have still not received any response. I found out today that the "friendly" reception answering the phone for this company are an "off site" reception and actually have no affiliation toThe ShutterCompany and just provide an answeing service to make it appear as if the company is larger than it actually is. I would warn anyone wanting to use this company to not part with any money until they have received the goods!!!
2 Updates & Rebuttals
Peter Petrolito
London,United Kingdom
Was your situation resolved?
#2Consumer Comment
Wed, May 11, 2011
I note that you are in a situation similar to me. I see that Sandra from The Shutter Company responded to your complaint with what looks like a standard response as it is similar to others posted by The Shutter Company. Can you advise whether your situation was resolved? As this file stands and in absence of a response by you, it would appear that your situation has been resolved. If so perhaps there is is hope for me!
Sandra
United KingdomThe Shutter Company
#3UPDATE Employee
Mon, February 21, 2011
Dear Sherise ,
We are constantly working to improve our customer service so your feedback is important to us.
Unfortunately, your order was one of a small number affected in the New Year period by unforeseeable difficulties with one of our major suppliers, whereby a succession of indicated shipment dates to us were not met and we were eventually forced to revert to an alternative supplier for these orders.
All of our shutters are made to order products, and we always maintain the highest quality standards, so resolving this issue did take a few weeks.
This did mean that some customers during this period were inconvenienced, for which we apologise.
However, all have now been recontacted to either rearrange delivery at the earliest convenience (including the interim installation of temporary blinds without charge) or alternatively offer a full refund.
I have gone back through our order records and it is my understanding that a full refund has already been paid to you on this basis. If you would prefer an alternative resolution or have any outstanding concerns whatsoever, please do not hesitate to contact us.
Kind regards,
Sandra
Customer Service Team
